02. 7.3 You can purchase Solo Term Time Adult and Young Persons Tickets from Merseytravel Centres or on-line through the Metro-Smart Website. (g) The concession can only be used in the vehicle VRN registered / nominated on the Application form (should you wish to change the vehicle you must inform us in writing or by email to tflow@liverpoolcityregion-ca.gov.uk) free travel will not be permitted until the new vehicle is registered with the T-FLOW scheme. The one-day, off-peak ticket for buses, trains and Mersey Ferries (direct river crossings only). 1.5 Where these Terms conflict with any other information published on the Merseytravel Website, these Terms shall have priority. Tickets purchased online will be refunded back to the credit or debit card on which the original payment was made; and 8.4.3 a valid receipt is submitted to us with the request for a refund. 6.3 If you are purchasing a Trio Adult or Young Person Term Time Ticket, you are also required to complete the Term Time Ticket Application which can be downloaded from the Merseytravel Website. If you already have a Walrus card you will be able to continue to use it and benefit from the online features of the MetroSmart website until your card expires, at which point it will be replaced with a new MetroCard. Any use of the Trio Ticket by anyone other than the Ticketholder shall constitute a misuse of the Trio Ticket and is subject to any sanctions referred to in clause 7 below. Failure to notify us on completion of an apprenticeship shall constitute a misuse of the Apprentice Railpass and will be subject to any sanctions referred to in clause 8 below. 7.1 You can purchase Solo Adult Day Tickets from the bus driver. Nothing in these Terms will affect these legal rights. You must provide your smartcard and the receipt or email confirmation for that ticket. It can be used Mondays to Fridays for journeys before 6.30am and after 9.30am and at anytime on Saturdays, Sundays and bank holidays. The Disabled Person's Travel Pass for Merseyside residents is valid on local buses within the Merseyside boundary, on the Merseyrail network (City, Wirral and Northern lines within Merseyside and as far as Chester, Ellesmere Port and Ormskirk) and on the Mersey Ferries for single river crossings (not River Explorer or Special Cruises) plus local bus services anywhere in England (not Scotland or Wales). Saveaways are one-day tickets for off peak-travel. You will need to provide us with a passport sized photograph (photocopies and photographs are not accepted) at the time you purchase your paper Solo Adult Annual Ticket. Solo tickets are valid across Merseyside. Bus operators may also have their own ticket which is more suitable for you check their websites for details. 3. 2. Who we are and how to contact us 2.1 The Trio Ticket scheme is organised and operated by Merseytravel, the executive body responsible for the coordination of public transport in Merseyside. 6.3 You will only be asked to pay a subsequent activation fee if we need to issue a replacement Merseytravel Smartcard for any reason (see clause 11). A VRN can be linked to only one T-FLOW Account. comply with any legal requirements placed upon Merseytravel. One of the benefits of buying your Solo Term Time Ticket online is that we can hotlist your ticket so that no one else can use it. Ticket Details Customer Declaration: I am the holder of this ticket and confirm the above information is correct. The User shall not sell, tamper with or wilfully damage the Fast Tag. My ticket is not scanning on the bus what should I do? 10. 13. For full details of our Fair Processing Notices and how Merseytravel will use your personal date please visit our website. We are unable to transfer or assign the Fast Tag to another person or third party.We may transfer our rights and obligations to another organisation if required (such as a requirement due to a change in law or governance) however we will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the Agreement. Any dispute or claim arising out of or in connection with these Terms (including non-contractual disputes or claims) will be subject to the non-exclusive jurisdiction of the courts of England and Wales. (d) Merseytravel is responsible for making good any damage to your property directly caused by us under this Agreement which arises from our default or negligence; however Merseytravel accepts no liability for any loss or damage to property howsoever arising from the use of the Fast Tag unless the loss or damage is caused by the default of negligence of Merseytravel. We may not agree to this and in most cases we are unable to transfer or assign the Fast Tag to another person or third party. How do I buy a ticket online? (d) If there is insufficient funds or no free concessionary passages remaining your Account will cease to work at the Toll barrier until funds are added. The Account Holder shall make future payments to their Account in advance, by monthly Direct Debit or online top up using a debit or credit card via the Mersey Tunnels website. We aim to have normal service resumed as swiftly as possible. We are sorry for any inconvenience caused. 6. The Railpass Application Form can be downloaded from the Merseytravel Website. You will be sent an email confirmation following any online ticket purchase which serves as your proof of purchase. I would like to update my personal details/password, how do I do this? Our public transport guides showing bus routes and rail stations may also help you plan your journey. Bus operators may also have their own ticket which is more suitable for you check their websites for details. Before the registration process you must read and accept the terms and conditions. 10.2 Refund requests are, subject to surrender of the ticket, refundable in line with our refund policy, a copy of which is contained on the Merseytravel Website. A one day solo ticket is available on the bus from the driver; 4.1.2 bundles of 1,3 or 5 Day Solo Tickets (Solo Adult Bundle) which can be added straight to your Merseytravel Smartcard and will be valid from the day you activate it;4.1.3 one week (Solo Adult Weekly Ticket) which can be added straight to your Merseytravel Smartcard and will be valid from the day you first use or activate it; 4.1.4 four weeks (Solo Adult 4 Weekly Ticket) which can be added straight to your Merseytravel Smartcard and will be valid from the day you first use or activate it;4.1.5 an academic term (Solo Adult Term Time Ticket) which can be added straight to your Merseytravel Smartcard and will be valid Monday to Friday during that term, including any half term; and4.1.6 a year (Solo Adult Annual Ticket) which can be purchased in paper format and will be valid from the day you first use it. There is also a booklet for young people (aged 5 - 18) tickets. Walrus cards will disappear from circulation over time. We may amend these Terms from time to time by publishing any amendments or replacements to the Terms on our website: http://www.merseytravel.gov.uk (Merseytravel Website), which shall replace all previous versions published by us.1.4 Reference in these Terms to the Merseytravel Smartcard is a collective term and shall mean either a Metrocard or Walrus card on which your Solo Ticket has been added or is to be added to. Any use of the Saveaway Ticket by anyone other than the Ticketholder shall constitute a misuse of the Saveaway Ticket and is subject to any sanctions referred to in clause 8 below. This is because the device is manufactured by a third party. 1.5 Where these Terms conflict with any other information published on the Merseytravel Website, these Terms shall have priority. Solo Tickets: 2. Misuse of the concession may lead to prosecution. . Add the number of zones together (if you travel through two or more zones in one area, this counts as one area). The Fair Processing Notice in respect of the scheme details how your data is handled can be found using the link below. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office. This fee is to cover the card production and distribution costs. (d) In the event a payment is unsuccessful, your Account will not be topped up which may result in your Account having insufficient funds. Any use of the Solo Ticket by anyone other than the Ticketholder shall constitute a misuse of the Solo Ticket and is subject to any sanctions referred to in clause 8 below. Merseytravel will charge a reasonable fee for any damaged, defaced or un-returned tag. Tickets are valid Monday to Friday on term time dates only. (c) We will contact you in advance to tell you we will be suspending supply of the product, unless the problem is urgent or an emergency. 3. I bought my Solo Term Time Ticket online and it looks like my payment has been taken twice, how can I get a refund? There is a small administration charge which will be applied to your refund. Travel at any time of the day locally or on the national rail network with a standard single or return ticket. We aim to have normal service resumed as swiftly as possible. Bring your MetroCard or Walrus with you to avoid paying another 1 activation fee. Each refund is calculated on the percentage of the ticket used in line with the relevant Solo Ticket prices and are subject to an administration fee, the cost of which is listed on the Merseytravel Website.10.3 Solo Adult and Young Person 4 Weekly Tickets that are available on the Merseytravel Smartcard only and Solo Adult Annual Tickets sold as paper tickets shall be refundable where:10.3.1 evidence of the purchase is provided in the form of a valid receipt or confirmation email as proof of purchase;10.3.2 your bank or BACS details are provided to allow us to process your refund in accordance with clause 10.7. Please note that it may take up to 16 hours before your ticket can be loaded onto your card so try to buy yours before 5pm the day before term starts. 2.2 If you have questions in relation to these Terms or the Solo Ticket scheme, please contact us by emailing us on. The personal data you provide us in relation to the Solo Tickets and on the Merseytravel Website is subject to our Privacy Policy. If you are entitled to a refund, we will process it within threeweeks. All stations sell weekly and monthly tickets, but only some sell annual and term time tickets. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen. Merseytravel may, at any time, make minor changes (unlikely to affect your use of them) to the Account or Toll barrier and these terms in order to; Merseytravel may, at any time, make more significant changes to the Account, Toll barrier and these terms, if we do so we will notify you and you may then contact us to end the contract before these changes take effect and receive a refund of any monies paid. 1. I dont currently have a MetroCard - how do I get one? Buying Saveaway Tickets6.1 Prior to purchasing a Saveaway Ticket on a Smartcard, you must have obtained your Merseytravel Smartcard.6.2 There is an initial one off activation fee for Merseytravel Smartcards, the cost of which is listed on the Merseytravel Website (subject to any activation fee increase that we may determine from time to time). I dont currently have a MetroCard - how do I get one? If you make a journey outside of the valid area(s) of your Saveaway Ticket or if your journey crosses the ticket boundary to Cheshire, Halton, Greater Manchester or Lancashire (except where stated in clause 3.2 above), that part of your journey is not covered by the Saveaway Ticket and you will be subject to additional fares from the point you leave the ticket boundary to your final destination. 4.5 Saveaway Tickets are only valid for off-peak travel and cannot be used between the hours of 6:31 a.m. and 9:29 a.m. Monday to Friday. Merseytravel shall not be liable for failure to perform its obligations under this agreement if such failure results from circumstances beyond Merseytravels reasonable control. Safer Streets campaign to improve womens safety rolls out across Merseyside, Vital next step for bus reform in Liverpool City Region to be considered, Mayor joins passengers as Liverpool City Regions new trains hit the tracks, Liverpool City Regions new trains could be running from next week, Network Reviews, Consultations and Changes, Safety Advice for Drivers using the Mersey Tunnels, The Apprentice Travelcard for 19 24 year olds, Refunds, Returns, Compensation and Overcharging. If your card has been damaged, a replacement fee may be applied. By applying for the Resident Concession, you confirm that the information you have provided is true and correct to the best of your knowledge. (l) On the first day of April each year your T-FLOW Account will automatically be credited with the correct number of free journeys to which you are entitled, on the last day of March each year any remaining balance of journeys will be removed from your Account and the correct allocation added. In the unlikely event that your card doesnt read but you believe that it is valid, please visit a Merseytravel Centre. 6.1 Prior to purchasing a Solo Ticket on a Smartcard, you must have obtained your Merseytravel Smartcard or Apprentice Travelcard (as applicable). The term dates for term time Tickets can be found here. 6. My ticket is not scanning on the bus what should I do? Upon registering the vehicle to the Account the VRN will be checked against DVLA open source data to establish the vehicle classification. Merseytravel Trio Tickets Terms and Conditions of Use. What is a MetroCard and is it different to a Walrus card? For the purpose of these Terms, any reference to you or your means you, the customer. MetroCard is a contactless smartcard for public transport tickets. 3. We can prevent your lost card from being used and send you a replacement if necessary. 16. Complete a ticket surrender form online, attach your MetroCard and post this to Merseytravel, PO Box 1976, Liverpool, L69 3HN or submit it in person to your nearest Merseytravel Centre. Acceptance of your proof of age is at the sole discretion of us, the retailer or the rail operator. 11. Monday- Friday before 8pm during term times only. Please email smart@merseytravel.gov.uk quoting your order reference number to let us have the correct details. Severability 15.1 If any provision in these Terms is found by any court or administrative body of competent jurisdiction to be invalid or unenforceable, such invalidity or unenforceability will not affect the other provisions in these Terms which shall remain in full force and effect. Please make sure you read our Privacy Policy so you understand how we process your personal data and our personal data practices. Saveaway Tickets are not eligible for replacement if they are lost or stolen. We suspend services for technical reasons, or notify you we are going to suspend them for technical reasons, in each case for a period of more than 7 days; If you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the services or, We discover the Account is being misused in contravention to the terms of this agreement, Any other material breach of the terms of this agreement. If you buy a ticket online, it will be available 24/36 hours after you buy it. Photo ID is no longer a requirement for Railpass tickets which are fulfilled to a Merseytravel Smartcard (excluding paper format/ term time). We will refund the unused part of a Solo 4-weekly, term time or annual ticket in line with our refund policy. You can buy a smartcard and your first ticket at any PayPoint retailer, Merseytravel Centre, on board an Arriva or Stagecoach bus or at any rail station across the region. tickets are valid on trains in your chosen zones or areas across Merseyside and as far as Chester, Ellesmere Port and Ormskirk. 10.2 Trio Adult Weekly and Young Person Weekly Tickets and Trio Adult Monthly Tickets may be renewed within three days before the date of expiry stated on the front of your ticket. If the ticket is not suitable for your travel needs please visit the Merseytravel Website to see the other options available. 3.3 If your journey crosses the Merseyside boundary to Cheshire, Halton, Greater Manchester or Lancashire, that part of your journey is not covered by the SoloTicketand you will be subject to additional fares from the point you leave Merseyside to yourfinal destination. There is no need to get 2 buses to that hotel. How do I get a receipt for proof of purchase? Simply click the Register button on the home page and follow the 2-step registration process. Using your My Ticket5.1 Each time you board and alight a bus, it counts as a separate journey. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen. We are sorry for any inconvenience caused. Misuse7.1 Trio Tickets remain the property of Merseytravel at all times. You are responsible for ensuring that your Trio Ticket covers your entire journey and where it does not, that you have purchased any additional tickets required to reach your destination before setting off. Nothing in this agreement shall allow any other person or third party any benefit of any kind or any right to enforce the terms of this Agreement. If you already have a Walrus card you will be able to continue to use it and benefit from the online features of the MetroSmart website until your card expires, at which point it will be replaced with a new MetroCard. Is my Term Time Ticket valid across all areas of Merseyside? Misuse may lead to prosecution. They may be bought as tickets valid for:4.2.1 one week (Trio Adult Weekly Ticket) which will be valid from the day you first use it; 4.2.2 monthly (Trio Adult Monthly Ticket) which will be valid from the day you first use it;4.2.3 an academic term (Trio Adult Term Time Ticket) which will be valid until 8 p.m. Monday to Friday during that term, excluding any half term; and4.2.4 a year (Trio Adult Annual Ticket) which will be valid from the day you first use it. (b) Merseytravel shall duly observe all their obligations under the Data Protection Act 1998 and GDPR regulations which arise in connection with the agreement and will not disclose your information to third parties without your consent, other than partners for the purpose of administering the scheme unless we are required by law to do so. 10.4 Any Solo Tickets loaded on to Merseytravel Smartcards or Apprentice Travelcards (as applicable) shall be refundable where: 10.4.1 the request for a refund is made within 3 months of the date that the Solo Ticket ispurchased; 10.4.2 the ticket has not been partiallyused; 10.4.3 a valid receipt or confirmation email as proof of purchase isprovided; 10.4.4 your bank or BACS details are provided to allow us to process your refund in accordance with clause 10.7. Back; Bus; Rail; Tunnel; . Merseytravel Centres 22. Prices vary and are based on your station of origin and destination. You must present your travel pass for each journey. 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