Please contact the Virgin Australia Guest Contact Centre on 13 67 89 if you are calling from within Australia. Make sure you leave enough time at the airport to get through security, check your bags, etc. Toilets are located throughout both terminals, disabled toilet facilities are also available. +61 7 3867 3264. 196 reviews. If you are travelling to the USA, you will need to provide ground crew and Customs officers with a contact address for your first night in the USA. DOHA, Qatar - Qatar Airways, voted the 'World's Best Airline' at the 2021 Skytrax industry awards, and Australia's most loved carrier, Virgin Australia, have officially commenced a strategic partnership that significantly expands the networks, lounges and loyalty programs of both airlines, bringing substantial benefits and new destinations to travellers. More information on transfers for connecting flights. Download the Amazon Alexa app from the App StoreTM or Google PlayTMStore to get started with the Virgin Australia skill, then follow the steps below. Baggage carousels are located in the Arrivals Hall . * Subject to currency exchange rate fluctuations. If you require additional baggage, we strongly recommend purchasing additional baggage before arriving at the airport. You may also check in and pay for bags at the airport. Guests requiring assistance can be escorted to and from departure/arrival gates. When travelling on a Virgin Australia domestic flight, you can check-in one of three ways: Web Check-in is available from 48 hours up to 40 minutes before your flight departure and allows you to print your ticket at home, avoiding queues at the airport. Virgin Australia, Bag Drop. For items that are over 32kg, please refer to ourCargo services. All about Virgin Australia baggage. Baggage fees are charged for each additional piece, per one-way journey and are subject to change at any time without notice. entertainment options on domestic services. Opposite Gate 41. Ask a team member for assistance. It all depends on the scruples of the person finding it. A 10 minute ride to the terminal by shuttle, running every 20 minutes. If you are travelling with only carry-on baggage you can opt to check in at the Virgin Australia lounge instead. Higher baggage rates will apply at the airport. Radim Koblka | Queenstown - Frankton Virgin Australia | Boeing 737-800. You do not have a special service request (SSR) contained within your booking. Virgin Australia customers can save by booking your. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-53488492', '');}, 'log_autolink_impression');flight opens, which will be around 90 minutes before scheduled departure time. Virgin Australia has introduced brand new Economy fares: Economy Choice, Economy Flex and Economy Lite, which will all offer different booking options. Economy Lite fares allow carry-on only, although bags can be added for a fee; Economy Choice and Economy Flex fares include a single 23kg bag, as do any seats . We have a 7am departure out of Christchurch for Sydney with Air NZ and they have advised check-in 90 minutes prior to departure time. No single item may exceed 32kg. Toilets are located throughout the airport, disabled toilet facilities are also available. OR. Melbourne airport is approximately 22 km from the CBD. Additional baggage allowances for Velocity Silver, Gold and Platinum members only apply for flights operated by Virgin Australia. Change or select your seat are available in web check-in option, but in order to reserve an exit row seat, you will need to check in at the airport. In-page Links. If your baggage cannot be carried on the same flight with you due to operational limitations, it will be transported on the next available flight with sufficient load capacity. Before arriving at the airport, it is important that guests take note of our specific baggage and attire guidelines, and have the appropriate documentation required for check-in if travelling internationally. If travelling internationally, please arrive three hours ahead of your flight departure to check in via our check-in counters. I have had a number of flights from Melbourne over the past few months in between lock downs. 1x standard bag and 1x suit pack. Carry-on baggage allowance: 1x115cm bag (up to 7kg); or, 2x105cm bags (up to 7kg combined total weight); or, 1x115cm bag plus 1x185cm non-rigid garment bag (up to 7kg combined total weight). Virgin Australia Airport Check In For domestic flights, the check in time limit for closure is 30 minutes before scheduled departure of flights. Domestic Check-In. Then i will just need to return the car to the airport by 5:30am? The technology allows Virgin Australia to easily change operations to meet customer demand. Pre-Flight Information Check-In Information At the Airport. Departure Information. Check-in for your flight via theVirgin Australia App. This is the first time Adelaide Airport is seeing . You hold a reservation for a Virgin Australia domestic flight (within Australia or New Zealand) or an applicable international flight. the flexibility to determine how many self-service bag drop desks can be changed into full-service counters depending on demand in peak periods. Prices are inclusive of taxes and airline surcharges. This topic has been closed to new posts due to inactivity. Melbourne Airport T1 Skybus/Arrival Dr (Melbourne Airport) is 243 meters away, 4 min walk. We have a 7am departure out of Christchurch for Sydney with Air NZ and they have advised check-in 90 minutes prior to departure time. The internal carcas of the desk unit features a lockable tambour door which when opened provides airline staff with access to baggage tag pigeon holes, two drawers, phone and radio access, conveyor controls, PC, spare paper roll stock and an area for personal items. . In Darwin of course it was only when someone was actually manning the counter for Virgin which was 90 minutes before the flight. Tickets start at $10* and can be purchased online, at the station or by swiping on and off with a go card. Taxi services are located outside all terminals. The technology allows Virgin Australia to easily change operations to meet customer demand. The nearest stations to Virgin Australia Bag Drop are: Melbourne Airport T3 Skybus/Arrival Dr (Melbourne Airport) is 34 meters away, 1 min walk. Please note, due to social distancing requirements, seating capacity within our lounges may be limited. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-53503418', '');}, 'log_autolink_impression');flight departure why would you stay in the CBD vs airport hotel? Book your flight to Perth or read our Perth destination guide today. Additional baggage fees may apply. If you do not have the correct travel documentation, you may miss your flight and forfeit the fare paid. Virgin Australia | Embraer ERJ-190 (190-100) Timothy King | Brisbane, QLD Virgin Australia | Boeing 737-800. Virgin Australia Domestic Terminal 3 turn right after exiting the security screening area. For tickets or connecting flights operated by other airlines, additional baggage may only be purchased at the airport on the day of departure. Some things you can hand to us at the gate - like musical instruments and pushchairs. Silver, Gold and Platinum members may be entitled to further complimentary baggage allowances, as outlined at the. Aircraft type Maximum length; If you're flying Jetstar, you can include sporting goods and other bulky items as part of any checked baggage allowance that is included in your fare, subject to some conditions.. Toilets are located throughout the airport, disabled toilet facilities are also available. 1 year ago. To ensure that travelling with us remains safe during this time, weve made some temporary changes to our lounge experience as detailed below. . The sum of length, width and height of each checked baggage must not exceed 158cm (62 inches). There are counter services or self-service check-in kiosks for Virgin Australia flights at most domestic airports. International Flights. Australian Border Force. Download the Amazon Alexa app from theApp StoreTMorGoogle PlayTMstoreto get started with the Virgin Australia skill, then follow the steps below. Additional baggage can be selected and purchased via self-service Kiosks or via an Agent at the Check-In counter. Qantas Lost Property. Opens daily from 60 minutes before first Virgin Australia flight departure untillast Virgin Australia flight departure. That means i must be at the check in counter before 5am. The International Airport Review team and I are going to be attending Passenger Terminal Expo in Amsterdam next month! Infants and children are entitled to carry special items as checked baggage, free of charge, as listed below. Departure Information. Domestic flights flown as part of a Trans-Tasman or International Short Haul journey will earn at the same rate as domestic standalone journeys 2 . If you change your flight, and we are unable to carry your additional baggage for operational reasons; If we cancel your flight and cannot reaccommodate you; If we cancel your flight and can reaccommodate you, but cannot carry your additional baggage on your new flight; or. Additional baggage feesmay apply. Enable the skill Open the Amazon Alexa app and search for Virgin Australia or visit theAmazon website. Our kiosk check-in facilities are available at selected airports. Your boarding pass will display the time that you need to be at the boarding gate. Already checked in online? Boarding starts 30 minutes prior to departure. Silver, Gold and Platinum members may be entitled to further complimentary baggage allowances, as outlined at the, Virgin Australia Airlines Pty Ltd ABN 36 090 670 965. You cannot check your luggage until check-in for your flight opens, which will be around 90 minutes before scheduled departure time. 94 helpful votes. Note, while Velocity Gold and Platinum frequent flyers receive an increased cabin baggage allowance on other Virgin Australia flights, this does not apply . Brisbane Domestic Airport Hourly parking for pickup and drop offs. I have found used items in the seat pocked, so it means that VA planes are not wholly . Applicable fees have been calculated based on average flight times and will not be adjusted based on individual flight time fluctuations. The new check-in system will later be extended to Virgin Australias east coast hubs at Sydney, Melbourne and Brisbane. Love travel? Talk to Alexa Virgin Australia Self Check-in Kiosks are available at Brisbane Domestic Terminal, where guests can print their boarding pass and bag tag before proceeding to a bag drop counter. Need to check-in at the airport? When departing from selected domestic airports , you may . As flight and gate information can change, remember to regularly refer to flight information display screens throughout the terminal to stay up to date with your flight status and gate information. For items that are over the maximum total linear dimensions, please refer to oversized and fragile items. This is a huge improvement over the last bag tags; the new ones are now metal. If you purchase additional baggage and you choose to cancel your flight, any fees paid for your additional baggage will be forfeited. Business Class guests enjoy an increased complimentary baggage allowance and Priority Baggage delivery. If you arrive much earlier you will find no one there to check you in. The older ones were plastic and would bend and break quite easily. Premium Entry is open from 5am - 10am, Monday to Friday. Early Bird fares: Released throughout the year, with . If you exceed your checked baggage allowance, you will be subject toexcess baggage charges. As a Business Class guest you are invited to board the aircraft first, or at your leisure. Before you pack, make sure your bags meet our checked bag maximum total linear dimension (length + width + height): 140cm (55in). Failure to adhere to check-in times, may result in you missing your flight and forfeiting the fare paid. Online check-in for domestic flights opens 48 hours and closes 45 minutes before your flight is scheduled to depart. Yes, Virgin Australia's app may be used to check-in for domestic flights. Information monitors display flight carousel numbers for baggage collection points. There was no separate Business Class Bag Drop so we had to queue with Priority Check-in passengers which took longer than . The drawer also providing access to a waste bin for the backing paper from bag tags. Adelaide SA 5000. Preparing for travel. Discounted Virgin Australia Lounge Memberships and offers year-round. At most Domestic Airports guests can opt to check in using our Self Service Check-in technology or Counter Check-in service provided by friendly Virgin Australia team members. Domestic: Virgin Australia operates from the Virgin Australia Melbourne T3 Terminal located at the left end of main airport building, directly adjacent to the International Terminal. Enjoy lounge access immediately upon arrival at your destination after your Virgin Australia flight for up to 60 minutes. Virgin Australia Airlines Pty Ltd ABN 36 090 670 965. Pre-book an undercover space online to ensure a space is available when you arrive at the terminal. If you do not meet these guidelines you may be prevented from boarding your flight. Check-in for your flight online via desktop, tablet or mobile devices using our nline check-in portal. Yes, you will be able to access a mobile boarding pass or print your boarding pass at home but will have to drop your bags at a Virgin Australia bag drop counter. T1 Domestic = VA0200 VA2499, VA 90209049, VA 91009199 (excluding VA1900 VA1999) T1 International = VA0050 VA0199, VA1900 VA1999 T2 = VA2500 VA 2999, VA9050 VA9099, VA9200-9499. 25. For example, a traveller might choose to take aboard one single bag of 7kg with total dimensions up to 115cm - or, to travel . To use our mobile site, please enable JavaScript. Australia. Check-in closes 30 minutes prior to departure. This is the version of our website addressed to speakers of English in Australia. It has now grown into Australia's second biggest . Page 1 of 4: 1: 2: 3 . Scan your mobile device or boarding pass at a kiosk to print your bag tag. Download the Virgin Australia app from the App StoreTM or Google PlayTM store. Platinum. Baggage carousels are located in the Arrivals Hall on the Ground floor. SeeCargo servicesfor heavier items. For domestic and short-haul international flights on Jetstar's A320 or A321 aircraft, the size limit is 1.9 metres . The 9 pieces includes fare allowance, Velocity tier allowance, pre-purchased baggage and additional airport baggage. Additional baggage allowances for Velocity Silver, Gold and Platinum members varies depending on the operating carrier, for VA codeshare bookings please refer to the tables above for applicable allowance. Baggage Services is located in the Arrivals Hall, Ground floor. To board our aircraft Virgin Australia guests must wear: If your items of clothing display offensive language or symbols, you will not be permitted on our services. Choose to receive your boarding pass via SMS, Email, Passbook (where applicable), or print. Using your 6 letter booking reference, check-in at a kiosk to print your boarding pass and bag tag. Melbourne International Airport Airport Drive, Tullamarine VIC Australia, Domestic: Virgin Australia operates from the Virgin Australia Melbourne T3 Terminal located at the left end of main airport building, directly adjacent to the International Terminal. Footwear (thongs are acceptable) all adults and children who are capable of walking must wear suitable footwear, Shorts, or a skirt, or pants/trousers suitable clothing that covers your bottom half, Virgin Australia Airlines Pty Ltd ABN 36 090 670 965. Visit the Airtrain website for more detail. Please keep in mind Virgin Australiascarry-onandchecked baggageallowances when packing for your flight. You are traveling in a group that is less than 10 people. Counters open 2 hours prior to departure and Staff are available during these hours . Check in begins 3 hours prior to departure for flights from the Pacific Islands and 2 hours prior to departure for flights from Australia and New Zealand. Either select "Login" in the top right, or the "Retrieve as a Velocity member" link and enter your Velocity member number and password. Business Class isnot available on all international short haul. Checked Baggage Fees, Go to footer note; Carry-On Baggage, Go to footer note; . Even departing Sydney on the way over check in is only 120 minutes prior. Please note that Virgin Australia currently do not operate international lounges. Currency exchange tellers are located throughout both terminals. Check in or drop your bag off at our Priority Check-in+facility at the airport. Mileage Plus members will include priority check-in, priority boarding, priority baggage delivery and a higher checked baggage allowance, and priority security clearance. In line with new health and safety measures, cash will no longer be accepted as a form of payment at the airport. :(. Either its not there, or I cant find it (which is not helped by being on the iPad) could be either really. Check in or drop your bag off at our Priority Check-in + facility at the airport. Open the Amazon Alexa app and search for Virgin Australia or visit the Amazon website. The new tags have your name and membership number on the inside. Upon arrival at the airport, please see Virgin Australia staff to determine if kiosk check-in can be utilised for your booking or proceed to our traditional check-in counters. Receive monthly progress reports from a dedicated account management team. Re: Early baggage check in for Virgin Australia. Our Check-in guides below explains our Self Check-in steps to make sure you are prepared on arrival at the airport. For flights to and from Haneda, Japan, only guests travelling on a Lite fare on Virgin Australia-operated flights may purchase additional checked baggage, online or by calling the Guest Contact Centre on 13 67 89. However, you still need to drop off any checked baggage at the counter in the allocated time frame. For Economy fares and purchased checked baggage, items over 23kg will incur fees. Brisbane CBD is approximately 12 kilometres from Brisbane Airport and there are plenty of convenient options to get you to and from the centre of town and beyond. Available cabin classes and fare types will be displayed in the booking panel when you book your flight. Virgin Australia flights arrive and depart from the Brisbane Domestic Terminal, which is approximately 15-20 minutes drive (13 km) from Brisbane CBD, 75 minutes drive from the Gold Coast and 105 minutes drive from the Sunshine Coast. The carrier we're using to get to Australia is United, which doesn't have a weight limit for carry ons. Options include: For more information and to book please visit bne.com.au/brisbane-airport-parking. For domestic flights: Online check-in for domestic travel will open 48 hours prior to your scheduled flight departure, and close 45 minutes prior.*. International Check-in:Check-in opens 3 hours prior to scheduled flight departure time. Virgin Australia counters operate from 5:00am-10.30pm 7 days. Virgin Australia operates from multiple terminals at Perth Airport. Find a contact. To provide easy access for airline staff to replace paper stock or correct a paper jam, a full height slide out drawer was developed. Print a bag tagand attach it to your bag. In addition to any checked baggage allowance included in your fare, you can add a maximum of two pieces of baggage at 23kg each per person before you arrive at the airport. allowances when packing for your flight. Customer service at Virgin Australia is what sets us apart and bringing our people out from behind a desk will further empower them to deliver a new standard in service excellence. We will endeavour to carry your Checked Baggage on the same flight as you, however, Additional and Overweight Baggage will be accepted on a space-available basis. 2x bags. Our Check-in guides below explains our Self Check-in steps to make sure you are prepared on arrival at the airport. Let us know if you are going too so we Note: Please distribute weight equally between bags when travelling with multiple bags. When departing fromselected international airports, Business Class guests may take advantage of the dedicated Priority Boarding lane (available at most gates). Train passes are available for all connecting Virgin Australia flights & a bus service is available for all connecting Virgin Australia International flights. Formworks worked closely overseeing the fabricators in the production of the sculptured Corian outer skin. For the first time at Melbourne Airport the Virgin Australia lounge is located in the secure airside zone, meaning . Fees are charged at the airport on the day of departure for each additional piece, per one-way journey (includes formal connecting flights) as listed below. Virgin Australia operates as a full-service airline. Virgin Australia Airlines Pty Ltd ABN 36 090 670 965. Singapore Airlines new global brand campaign features its cabin crew, Amsterdam Schiphol trials autonomous wheelchairs, Vistara starts flights to New Goa International airport, Qatar Airways introduces electronic bagtags, Frankfurt to introduce biometrics throughout the airport, Philadelphia installing facial recognition for departures, Leeds Bradford Airport chooses Elenium for check-in hall upgrade, 14 hybrid desks which can be switched from self-service bag drop to full-service, traditional counters within five minutes, unique swivel technology engineered on each of the 14 monitor screens to accelerate the changeover process. Some of the best ideas in the world have begun life scrawled on the back of beer mats - and Virgin Australia is no different. Brisbane Domestic Airport Airport Drive Eagle Farm, QLD Australia. 28 self-service kiosks where passengers can check-in, print boarding passes, add bags and print baggage tags, 7 service pods where a Virgin Australia ground crew member can support any passenger in need of assistance with check-in, boarding passes and baggage tags; and. For more information on our domestic baggage allowances, please refer tobaggage information. could be either really. Book your flight to Melbourne or read our Melbourne destination guide today. Service desk to assist with traditional check-in, boarding passes and general enquiries. More details. Alternatively, you may use, Auckland Central Hotels and Places to Stay, Cordis, Auckland by Langham Hospitality Group. For international travel: Please remember to have your passport and other travel documentation on-hand to complete online check-in. Join or renew your annual membership to make sure youre all set for a great start to every trip. If you are connecting to an international service after your domestic flight, Virgin Australia recommends you check-in 90 minutes before your flight to complete immigration requirements. An infant is entitled to one piece of checked baggage, up to 23kg or 32kg, depending on your class of travel. We recommend you are checked in with bags dropped at least 45 minutes prior to your scheduled departure time. BaggageServices is located in the Arrivals Hall, Ground floor. 7kgs total with maximum dimensions: 56cm long, 36cm wide, 23cm deep. The carriage of additional baggage is at the sole discretion of Virgin Australia and is subject to aircraft loads. Virgin Australia will retain its much-loved Business Class seats and exceptional service provided by its cabin crew, but will complete an end-to-end review of the Business Class offering before relaunching it in 2021. Step 3 - Retrieve your booking via your Velocity log in. Information monitors display flight carousel numbers for baggage collection points. Brisbane Domestic Airport parking is located only a short walk from the Virgin Australia terminal. Jetstar. Additional Baggage Fees per piece (maximum 23kg). FROM 24 HOURS BEFORE DEPARTURE. We accept Visa, Mastercard and American Express credit and debit cards. Velocity complimentary baggage allowance is based on status at time of travel, not time of booking. Taking place every December 26, it sees popular routes like Melbourne- Launceston and Melbourne-Sydney drop to as little as $79 AUS each way. 52 visitors have checked in at Virgin Australia Bag Drop. Check-in begins 60 minutes prior to departure for the first flight of the day. Virgin Australia customers can save by booking online at, Sheltered and supervised taxi rank located outside the terminal. Multiple items held together will not be accepted as a single piece of baggage. The requirement from Virgin was a check-in system that could switch . For more information on our international short haul baggage allowances, please refer tobaggage information. The resulting form invites touch, the tactile look and feel of Corian is like no other surface material, and why it was chosen for this application. Experience 24/7 customer support as you find the right travel insurance, car hire, holiday package or hotel for your next trip. If you are connecting to an international flight, travelling in a large group or require additional assistance, we recommend that you are checked in 60 minutes prior to your scheduled departure time. Yes, change or select your seat, but in order to reserve an exit row seat, you will need to check in at the airport. Webjet flight fees per booking: Webjet Servicing Fee: Domestic $21.95, NZ/Pacific $24.95, International $32.95. All you need is an internet connection! The service, created by Off Airport Check In Solutions (OACIS), uses Amadeus' Airport Common Use Service (ACUS) cloud technology to work remotely with Virgin Australia's . Flight departures by terminal are outlined below: T1 Domestic = VA0200 - VA2499, VA 9020-9049, VA 9100-9199 (excluding VA1900 - VA1999) T1 International = VA0050 - VA0199, VA1900 - VA1999. Popular options include: With the station just a short walk from the domestic terminal and a 20 minute ride into Brisbanes CBD, Airtrain is a fast and convenient way to travel to and from the airport. If you exceed your checked baggage allowance, you will be subject to. Our coat check service stores your jacket, out of harms way, ready for whatever your day or night brings. JavaScript is disabled. +61 7 3114 8150. If you are travelling on our Domestic and International Short Haul network, you will be entitled to the below checked baggage allowance. Guests can use our self check-in kiosks atmost major airportswhere you can print your boarding pass and bag tag before proceeding to a bag drop. Youll find all of the major car hire desks located inside the Virgin Australia terminal with car pickup and drop off located in the in the multi-level carpark accessible via the Skywalk. The hybrid technology has been developed to an industry standard which will allow Virgin Australia to roll it out across the rest of our network.. What started as a discussion in a London pub during the 1993 Ashes Test series became an airline with just two planes when it launched in 2000. 115cm total dimensions for the standard bag. Please check your itinerary to ensure you arrive at the correct terminal for your flight. Check-in for your flight via the Virgin Australia App. Virgin Australia Self Check-in Kiosks are available at Brisbane Domestic Terminal, where guests can print their boarding pass and bag tag before proceeding to a bag drop counter. Virgin Australia has a list of minimum dress requirements. The new check-in system will later be extended to Virgin Australia's east coast hubs at Sydney, Melbourne and Brisbane. Virgin Australia recommends that you check in 2 hours prior to departure. Just make sure you've paid for any additional baggage if it exceeds your standard allowance. Overweight Baggage Fees per piece (23kg to 32kg), Important information about additional baggage. Need to check-in at the airport? Industrial Design, Product Design, Innovation, Engineering. I've booked an Economy Elevate, Getaway or Freedom fare. If you've already checked in, drop your bags at Baggage Drop. But it looks like both Virgin Australia and Air New Zealand have a 7 kg/15lb . Before you pack, make sure your bags meet our checked bag maximum total linear dimension (length + width + height): 140cm (55in). Virgin Australia operates from multiple terminals at Perth Airport. Baggage carousels are located in the Arrivals Hall. SIMPLY THE BEST NEWS ABOUT SELF-SERVICE IN TRAVEL. Virgin Australia New Platinum Card. 7kg per piece, 14kg total. The passengers receive their bag tags, heavy bag tag and bag receipts from a printer slot integrated into the top corner of the Corian skin. Check-in opens 48 hours prior to departure for domestic flights. Low-resolution concept mock-ups were created in Auckland and taken to Brisbane where we assembled them for Virgin for workflow/staff and passenger interaction simulations. As a Business Class guest you are invited to board the aircraft first, or at your leisure. Australia. Already checked in online? QFF Award CX flight confirmed and then wait listed, what are my next steps? Ask a team member for assistance. We recommend that you have this documented and ready to present when required. Jun 1, 2021. 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That is less than 10 people where we assembled them for Virgin Australia is., Auckland by Langham Hospitality group short walk from the CBD 9 pieces includes fare allowance, baggage. Overseeing the fabricators in the Arrivals Hall, Ground floor was only when someone was actually manning the for! Or visit theAmazon website walk from the Virgin Australia lounge is located in the allocated time frame Auckland Langham... Minutes before the flight fees are charged for each additional virgin australia bag drop, per one-way journey and are subject to loads! Will find no one there to check you in airport check in for Virgin Australia flight....
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