We acknowledge Aboriginal and Torres Strait Islander peoples as the First Australians and Traditional Custodians of the lands where we live, learn, and work. If the problem isnt fixed, there are other steps you can take. Marketing expert Peter Applebaum said "Ticketek have handled this situation terribly". "Ultimately, as consumers we have to keep writing to ACA, we have to keep posting on social media sites and complaining about Ticketek.". "I hope all regulators look at what's happening here," she said. There is no customer service centre you can call, just an automated voice call telling you to email. "When we engage, we tend to see improvements in behaviour.". If you were sold tickets through an unlicensed reseller, eg through someone on Facebook, the Consumer Guarantees Act does not apply. "The main thing that upsets me is the fact that I just keep getting automated replies," Ms Sporne said. If you have tried to resolve your problem with a business, contact your local state and territory consumer protection agency. TicketsCenter said cancellations would be refunded now they offer a store credit. A Refundable Booking is an optional extension to Our standard Terms & Conditions of sale and trade, and it provides a refund for certain defined circumstances outlined in this document. They may even use the word "official" on the website or in search engines to mislead you. Ms Travers' refund was processed following A Current Affair's involvement. to then often have to go to their desk at the venue to follow up the issues. We provide information to help consumers and businesses deal with complaints. I wish I could give them -500 stars.The customer service sucks and when they have your money theres no service and no refund so dont get duped into buying them refundable tickets. See refund policy for the Dream 11 Super Smash. This is not an insurance policy. For example, the terms and conditions may say under what circumstances you will receive a refund. They get your card details and charge you for food boxes u didn't order and refuse to delete your account and details , only claiming they deactivated it and keep sending you recipe Neal's for dishes you can't even eat cuz your allergies. Tickets sold by authorised sellers often carry conditions that restrict their resale or transfer above their original value. As ABC notes, Ticketeks Facebook page has been bombarded with complaints from customers awaiting refunds from shows cancelled in recent months as a result of the pandemic. Like. Ticketek - Refundable Refundable Tickets Terms We provide refunds if You are unable to Attend your Booking due to any of the reasons below and have provided the evidence requested below. The show was moved to 2022 instead of 2021.I requested a refund as I wouldn't be able to attend the new shows. Ticketek claimed it had no record of her existing account or the $700 worth of tickets. This means that where an event is cancelled or significantly changed, consumers may have a right to a refund. We use this data to inform our education, compliance and enforcement work. I bought tickets to and event halfway through last year, tried to call them on a number of occasions and tried to email them, i unable to get in contact with anyone they have set up their phone lines and email systems that way intensionally. A police report or crime number to confirm the theft(Self-declaration not accepted). We also use this information to inform what compliance and education activities we undertake, as well as industry engagement, advocacy and research. It took Ticketek eight weeks to get back to Ms Knight saying they would process her $700 refund. Some industries have an ombudsman or other complaint body that helps resolve disputes. They don't deserve this with their very poor aftersale team and lack of customer satisfying approach! We dont resolve individual complaints or provide legal advice on your rights and obligations under the law. Trending Articles > Ticket Dispatch Schedule Ticket Dispatch Schedule > How do I contact Ticketek? Contacted them and waited 2 months for a reply. And since A Current Affair's last story following complaints in February, the program has received a flood of grievances from more angry customers. Promoters and venues also have conditions of entry. Complaint forms all elicit the same lame form letter. Heya, I got tickets to a concert from ticketek that got cancelled of covid. You can post or email the complaint letter to the business. I sent a message via the website and got the pdfs a day or so later. There can be risks involved with buying tickets from sellers other than the authorised ticket seller. John is not able to get in to see the show and has lost his money. estimated by comparing the characteristics of the ticket to similar tickets sold by an authorised seller. Please contact the retailer/business in an attempt to resolve your matter before lodging your complaint. Instead I was sent the PDF email after the show. If you feel youre being asked to pay too much Report price increases on Price Watch Ministry of Business, Innovation and Employment. Find it difficult to get your money back. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Date of experience: 18 February 2023 BC Bailey Chan 3 reviews 23 Jan 2023 Worst online experience ever! Responsibilities of ticket resellers Tickets that sell out quickly See also Consumer rights with tickets and event changes When consumers buy tickets to concerts, sporting events, festivals, shows, and other events, they have the usual consumer rights about the performance of services. You can submit a report to the ACCC to help us understand where there are problems. Think twice before buying from Viagogo. They should make sure to get a receipt for their purchase. Ripoff Report Needs Your Help! Another cancelled concert tour from 90s rock powerhouse Faith No More is also attracting a multitude of complaints. Make a complaint(external link) Commerce Commission. Reply. Erin Turner from consumer group Choice said businesses were obligated to give refunds within a reasonable period of time and failing to do so could be breaking consumer laws. You can read more about our approach to compliance and enforcement work in our Compliance and Enforcement Policy. "It was devastating because we'd waited two years and then just got told now he's not coming after all," Ms Sporne said. "I was devastated, I just cried all night," Ms Davison said. This was because significant fees (including a 27.6% booking fee) were not disclosed until late in the booking process. I paid for tickets to The Mousetrap at the Theatre Royal in Sydney and they were not delivered via email or post. Ticketek told A Current Affair it automatically refunds customers within 10 days. that they are purchasing from a secure website. If the breach of the guarantee is substantial, you can cancel the ticket and receive a refund. tickets-center.com There website double charged me Delaware . Voluntary relocation or where you are changing employer for a new role. Your business model is pathetic and now you have lost thousands of customers.I will never recommend Ticketek I will never use your service ever again.. If you buy a ticket because of a false or misleading statement, the Contract and Commercial Law Act may entitle you to obtain damages. Any evidence requested by our Customer Experience Team to verify the emergency circumstances. If Your flight is Your Booking and it is cancelled or postponed, and You have a right of compensation from the Airline or another Paying Party. If the misrepresentation makes the tickets substantially less beneficial to you, you may be able to cancel the contract and obtain a refund or other damages. The exception is Major Events, eg the Rugby World Cup. Ticketek wastes YOUR TIME like it doesn't matter. Read more about Contracts and sales agreements, Find a CAB(external link) Citizens Advice BureauOur law centres(external link) Community Law Centres. "Then I kept getting emails saying they didn't have evidence I purchased tickets," she said. Auto news:Shock new reason behind car delays - drive.com.au, Ukraine crisis: Heroic acts while a nation is torn apart. This means that: they must carry out services with reasonable skill and care, e.g. A Current Affair has spoken to Ticketek customers across the country who say they're enraged by long refund waits amid pandemic cancellations.. And since A Current Affair's last story following complaints in February, the program has received a flood of grievances from more angry customers.. Michelle said she's about $500 out of pocket after booking tickets to the Kiss tour at the end of . Ticketek Australia Submit a request Submit a request Due to the large number of requests we receive, it is taking us longer than usual to respond. "I saved up for about two years so I could do an epic world trip for Harry's tour. It told A Current Affair: "Everybody who has requested a legitimate refund can rest assured that they will receive it as soon as we are able to process their request in full.". As a swiftie I hate Ticketmaster with everything in me. "Ticketek sells 30 million tickets a year. Everybody who has requested a legitimate refund can rest assured that they will receive it as soon as we are able to process their request in full. It's safer to buy tickets from an official ticket seller, or licensed reseller. To apply for a Refund You must complete the Refund Application Form here as soon as You know You cannot Attend the Booking, and up to 60 days after the Booking. Armed Forces Naval Service, Marines, Army or Air Force. Kellie Davison is a Harry Styles superfan. Version 5.22 B81 R0 Companies can ask for reviews via automatic invitations. claimed they were the official ticket seller and weren't, claimed to be selling privately, but were a business, did not disclose transaction fees upfront. Tour annoucements, info and special offers! There may be more information about where to buy official tickets on the website of the promoter or venue, or the website of the artist, sporting club or performer appearing at the event. If there was a Zero Id use thatDO NOT USE Ticketek Marketplace thinking they are reputable & honourable brand They take your money months before the event and then hold onto it until you complain to consumer affairs or mediaAppalling and illegal to not meet their 10d refund policy. Hello fresh has an offer on Ticketek, which is a scam don't click it . These were purchased 23 Jun and 26 Jun 2021The show was rescheduled, with emails landing on dates very different from the original. Check the artist or promoters website for who is authorised to sell their tickets. Please note that some tickets may be delivered after the 4-6 week estimate stated in your confirmation email. In 2017 we took action against ticket reseller Viagogo for misleading consumers when reselling tickets for live music and sports events. Ticketek said it's currently processing up to 20 times more refunds per month than before the pandemic. Meanwhile, we are going to miss the event!Its time to stop using Covid as an excuse for complete lack of service or care. We dont resolve individual disputes about ticket purchases. There is no reason for Ticketmaster to exist. IMPORTANT Any translation of this document from English is for assistance and information only. Or call us on 13 32 20. Customer Solutions. Thank you . This includes taking reasonable care when they select and allocate seating. Ticketek responded saying "there are unfortunately certain situations that do not fall under the scope of the guidelines" and requested more medical information in a specific format. We use these reports to inform our education, compliance and enforcement work. She has now been waiting more than two months. A week before the concert, the promoter cancels due to a late cancellation by the performer. 'An unthinkable tragedy': How did this train crash happen? 2023 Ticketek Pty Ltd (ABN 92 010 129 110). For example, the terms and conditions could provide that the event organiser can change a performer line up in a festival. That was on November 11 - 96 days ago - according to Mrs Gillett. An email from the Booking agent confirming they are unable to replace/re-issue the tickets. "So, we're going to have to work really hard to rebuild that confidence.". I booked some Elton John tickets but didn't receive the pdfs in the original email confirming the purchase. I finally did get a short email back the night before the event, ABSOLUTELY APPAULING. "It was our daughter, our only daughter's, 16th birthday. Tickets purchased with the Refundable cover offer enhanced cancellation rights if you can no longer attend an event for one of the listed reasons such as sickness, travel delays and adverse weather. They've contacted me back saying there's absolutely no record of me ever purchasing any tickets," Ms Travers said. "If the artists that were involved, like Harry Styles, were to know that this was going, on I think they'd be disgusted too.". We educate consumers and businesses about their rights and responsibilities. The call centre shut the phone to the customer's face.. Groups at Telstra Dome in Melbourne can be ordered through Ticketmaster Groups on (03) 9685 2477. "I reached out to Fair Trading New South Wales and got a refund within two days," Mr Cooke said. Anything which our Customer Experience Team considers is not intended to be included in this list of valid reasons for refund. So now this 3rd got their refund plus keep my money. I bought three (3) tickets to Aunty Donna's Sydney Enmore Theatre show. "I've seen four Harry Styles solo shows and 14 One Direction shows," Ms Davison told A Current Affair. "Everybody who has requested a legitimate refund can rest assured that they will receive it as soon as we are able to process their request in full," they said. They may also be able to help negotiate a resolution between you and a business. 9am - 8pm Mon - Sat, 9am - 5pm Sun (AEDT) Special mention to Elliott for helping me so quickly. "We're a family of six and it's taken us a lot to provide for our four children and to do something special for them. Submit a request - Ticketek UK Submit a request Submit a request Due to the large number of requests we receive, it is taking us longer than usual to respond. Paying Party Any organisation or body who has a legal liability to pay compensation for the failure of the service, against whom You have a right of refund. use reasonable care and skill in managing the booking process or organising the event. RE: COMPLAINT ABOUT FAULTY TELEVISION CABINET PURCHASED AT CABINET WORLD ON 15 DECEMBER 2022. Thesereasons for refund are considered on an entirely discretionary basis and are not to be taken as a guarantee of refund. We recommend buying tickets from an authorised ticket seller. Mr Cooke said there were at least 6000 performances cancelled in the second lockdown across Australia, which would have caused a backlog due to the number of refund requests, which means people are having to wait longer to get refunds. The Commerce Commission enforces certain consumer laws, including the Fair Trading Act. Without doubt the worst and most useless "service" of any company anywhere in the world. "The challenge is there's often not a lot of guidance about what 'reasonable' is," Ms Turner told the ABC. Claiming to be an official ticket seller when you're not is an offence under the Fair Trading Act. Viagogo said in a statement that it offered a high standard of customer. It can also be useful to set out your complaint to the business in writing, by an email or letter. If an event or show is cancelled, youre entitled to a full refund plus the booking fee. If they can't agree, the referee can make a binding decision. I have been trying to get hold of ticketek to request a simple date change for about 2 months now! Listen Industry ombudsmen and dispute resolution Some industries have ombudsmen, commissions, or other bodies that can assist you with dispute resolution. We also ensure all reviews are published without moderation. Unfortunately I cancelled the credit card I used so AMEX isn't wanting to help either :(, New comments cannot be posted and votes cannot be cast. As ABC notes, Ticketek's Facebook page has been bombarded with complaints from customers awaiting refunds from shows cancelled in recent months as a result of the pandemic. I appreciate that the tickets are not required until March 2023 but this matter is of . Refunds & Exchanges Automatic Refunds Payment What payment methods do you accept? Tickets purchased via Ticketek may not, without the prior written consent of Ticketek and the Seller, be resold or offered for resale at a premium. If the credit card you used to purchase has . All rights reserved. The Melbourne concert was delayed due to COVID-19 but by the time the band rescheduled for a second time late last year to March 2023, the pair decided they would like a refund instead. i spent 2 hours online and still didn't manage to secure tickets. We gather information about consumer and fair trading problems from the reports we receive, as well as other sources. "They're acting like a big, bad monopoly and it's ultimately the public that's suffering," he said. We focus our work on issues that can result in widespread harm. Use our complaint letter tool to develop your written complaint. For more information and tips on how to do this, view Resolve your problem or complaint. (Pic by Jackie Jet). etc.WHERE IS THE ACCOUNTABILITY? "Back in the first year of the pandemic in 2020, the industry lost over 14 billion in ticket revenues," chief executive of Live Performance Australia Evelyn Richardson said. 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