I received a similar error. We accept credit card, Apple Pay, and Why do I get Oops something went wrong Ticketmaster? Yet the actual role that Ticketmaster plays in live music is widely misunderstood. Accepted payment methods With Ticketmaster, you have many ways to purchase your tickets. Why can't I access my tickets on Ticketmaster? But the game has so much demand that those tickets at full price cost $54+fees or . That could mean splitting Live Nation from Ticketmaster., Lina Khan, the chair of the Federal Trade Commission, which has rulemaking authority for consumer protection issues, has said that Ticketmaster is an example of a firm becoming too big to care, and that Im sure its top of mind for [DOJ]., Such a move would create more openings for firms like AEG to competitively bid for shows. It says "never been updated". It was personally devastating, and then the anger continued to grow.. You can also contribute via. Please check your webpage regularly to see if the queue circle is moving. How long does Ticketmaster maintenance last? There's something deeply wrong in Taylor Swift's America. Still having trouble. Ticketmaster got thrown under the bus because its easy to throw them under the bus, Rosen said. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Enable Javascript For Safari Users. Swift issued a statement on social media saying that she and her team asked Ticketmaster repeatedly if they could handle the volume and intensity of her fandom, and compared the ragged experience to several bear attacks.. Because its just Ticketmasters ability to leverage their power and say, we have deals with almost all of the largest venues and the venues that will fit Taylor Swift fans, we can pretty much demand whatever we want.. One 2016 study from the New York Attorney General found that more than half of the seats at an average show never went on sale to the general public but were instead reserved for presales, artist teams, fan clubs or as perks for certain credit card users. During the ticket buying process, our computer or your computer lost access to our ticketing systems. I am hereby done. I hope this helps anyone. And we ran a clean business we wouldnt deal with scalpers and canceled orders to brokers.. 13. And that would then go to court. 36. Does Ticketmaster refund games that dont happen? They have contracts with the biggest artists that we all love, many of them they promote. (There is no charge to have the ticket sent to your phone, but other shows can have delivery charges or facility fees.). Stupid penguin. Press question mark to learn the rest of the keyboard shortcuts. If the barcodes aren't available yet, there should be a message in your account to give you some more information. How early can you join the queue for Ticketmaster? It is common for some problems to be reported throughout the day. If it says "Your tickets aren't quite ready yet", this means they'll be available in your account around 5 days before your event. Note that in certain regions debit cards may incur a fee from your bank. 10. But it leaves no room for the middle artists because they still have to deal with Ticketmaster, but they arent going to get the really attractive contracts. Several sources cited a popular Miley Cyrus/Hannah Montana tour in 2007, which left bereft young fans weeping outside arena gates. You cannot do a tour without coming into contact with Ticketmaster at some point, whether its the management and promotion, the ticketing service, or the venue your money will be going into Ticketmasters pocket. today has been a stressful day. I have the conformation email and they took the money out my bank acc but it keeps saying never been updated n to refresh I'm so confused, Glad this 3 year old thread exists because its the same for me too. And that merger allowed the company to push out what would be any other competition, at any of those levels. . Its not good for consumers or the industry to have so much power tied up in one company, he added. 06-14-2022 11:25 AM. Proudly powered by WordPress | And that has been how a lot of cases go. Through its exclusive deals with venues, Ticketmaster could cement control over the distribution of tickets, the band alleged, and testified before Congress about their experience. Ticketmaster has an unusual stranglehold on ticket sales. In an ideal scenario, the Department of Justice would file a formal complaint and allege a Sherman Act violation, which is just accusing Ticketmaster of monopolization. You've disabled JavaScript in your web browser, A third-party browser plugin, such as Ghostery or NoScript is preventing JavaScript from running.". Logging into our site and entering the temporary queue before the start of ticket sales does not mean that you are at the front of the final queue. Had to pay for another 2 tickets through COT and got those immediately. [Well that didn't work for long. Sign in and tap on your order. A ticket might be voided if a mistake was made, such as the wrong credit card was used to issue the ticket or the passenger's name was incorrect. mine are doing the same! Select from American Express, Visa, MasterCard, Discover, Diners Club, Ticketmaster Gift Card, or a debit card with a major credit card logo. The background image height is less than the widget height. This error is caused by an interruption to the transaction process. The Department will not tolerate transgressions that hurt the American consumer.. I feel like theyve done all this monopolistic behavior for so long, and this was just the straw that broke the camels back, McMillin said. Seriously will never try again. Ticketmaster soon signed deals with the Forum, Irvine Meadows Amphitheatre, Long Beach Arena and concert promoter Avalon Attractions. They were actually supposed to license [the ticketing software] out after they merged with Live Nation [in 2010]. Once javascript is enabled to currently used browser, you would be able to access the Ticketmaster website account services without any issue. Sub-Category: Order Help. Select Sign out or Sign out of all accounts. Purchased tix - sent email from ticketmaster that seller released tickets and to accept tickets. Its a 24hr temporary block. We are eternal, all this pain is an illusion. Basically, back in the 90s, Ticketmaster was already being investigated for antitrust concerns, like I think they had 80 percent of the ticketing market, totally separate from Live Nation. Can the government just choose to take away that guaranteed revenue stream from me?. Furious Swifties filed a class action lawsuit against Ticketmaster, joining at least 15 other suits in the last five years against the company and its parent firm, concert promotion giant Live Nation Entertainment, that claimed anticompetitive practices. oh my god. But the failures on Ticketmasters part happen every day. Sign In / Sign Up. Like they cash in on artists. Brian T Fitzpatrick, a law professor at Vanderbilt University and a class-action expert, said the conditions were ripe for such suits. Corrupted cookies As it turns out if you end up refreshing the page during the checkout procedure, Ticketmaster may have just enforced security protection that will prevent abuse by planting a cookie. is it taylor swift with you as well? Enter your email address in the email field and the system will check to see if you have an existing Ticketmaster account. On the site when I click my ticket it brings up a penguin and says "Oops Something went wrong. You can even do the transfers and sell IN THE APP (for now at least.). Taylor could go Garth mode and play as many shows as theres demand for, said Budish, but then shed be on the road for 10 years., Budnick agreed. If we didnt have monopolies, that wouldnt be the case. Have more questions? Swift herself said, Im not going to make excuses for anyone because we asked [Ticketmaster], multiple times, if they could handle this kind of demand and we were assured they could. I should have a right to resell those tickets.. WrestleMania 2-Day Combo April 1-2, 2023 Tickets Inglewood, CA | Ticketmaster WrestleMania 2-Day Combo April 1-2, 2023 Multiple Dates & Times SoFi Stadium, Inglewood, CA Important Event Info: Tickets purchased for Floor Sections: A, B, C, E, F (Rows 1 thru 10 only) will s. Search Artist, Team or Venue We're Here to Help Get Help Insider Filters The avenue for general people to talk to the government is intimidating and bureaucratic and hard. Thats the case in much of the United Kingdom, where several companies can sell tickets to any given concert. He should run again. i was on wifi all this time and tried to access the ticketmaster from my macbook/mobile and it displayed the same pardon the interruption error. And we automatically block bots. No, we are not detecting any problems with Ticketmaster right now. And youre all competing for one seat at this bad restaurant. Ticketmaster knowingly oversold the tickets and then attempted to cover it up by claiming they were counterfeit, according to the head of the Mexican consumer protection agency Profeco. Sign in to your Ticketmaster account at least 10 minutes in advance of joining the Waiting Room. Indeed, for as long as Live Nation has owned Ticketmaster, the portion of the service fee that Ticketmaster retains has been falling and the venues share has been increasing., Ticketmaster grew so vast, in part, because it was a good deal for everyone else in the industry, according to Dean Budnick, co-author of the book Ticket Masters: The Rise of the Concert Industry and How the Public Got Scalped., Ticketmaster and Live Nation are both unfairly criticized, Budnick said. To fix this, we recommend to: Select 'Profile' then Settings (on the StubHub app, go to 'My tickets.'. 25. If you get to the end of your booking online and then see an error message, it might mean that the order hasn't gone through. Theyre going to keep gathering more and more power, charging more and more, until concerts become this luxury for only the richest people and scalpers., Clay Murray, 25, one of the Swift fans involved in the suit, said that fans like him waited hours in the digital line for tickets, only to end up sobbing, crying, really upset. Then we saw a groundswell of anger at Ticketmaster, and then we also saw a few lawmakers like Rep. Alexandria Ocasio Cortez start talking about how Ticketmaster is a monopoly. From our experience, buying tickets on the Ticketmaster mobile app is smoother and we seem to get to the front of the queue quicker. Oops. 1. When I hear that, the consumer in me just sort of assumes that tickets are hard to get. Confirm you have a valid form of payment in your account with current email and billing information. Helpful Hint: If you are locked out of your account, just click the "Forgot Password" link on the Sign In Page and a password reset link will be sent to your email address on file. Why is the Ticketmaster queue not moving? We created a form to automatically send these emails to the DOJ. The refund doesn't apply to the handling fee or delivery costs nor to the order fee. 37. There are a few reasons this might happen: You're a power user moving through this website with super-human speed. The campaign to make insulin less expensive just scored a major victory, OpenAI wants to build systems smarter than us. Advertising. Thanks to a web of exclusivity contracts with artists and venues, consumers usually have to go through Ticketmaster to see the artists they want to see. The firm merged with Irving Azoffs Front Line Management in 2008, and Live Nation acquired it in 2010 under a federal consent decree requiring it to license its software to AXS, and to not retaliate against venues using other platforms. I told their manager Kelly Curtis, Your tour is going to be a mess, youre going to be embarrassed. Just give us the option to get less terrible food somewhere else. Why can I not access Ticketmaster presale? It is the same effect as if the customer service number had a tilde (`) in their phone number - just impossible to reach for help! It's nothing to worry about, just an added security feature. Ticketmaster said on November 17 that it would not even be selling tickets to the general public. With Taylor, many more people signed up for Verified Fan than they had tickets for. Theme: Envo Blog. Ticketmaster, with its 6,500 worldwide employees (compared to 44,000 at Live Nation Entertainment), controls close to 80% of the ticket market in the U.S. With estimated annual profits of $750 million, it is the most lucrative piece of the Live Nation conglomerate, which cleared $15 billion in yearly revenue as of Sept. 30. The AVS settings within Altru need to be lowered to accept payment without using the CSC level. ), Pearl Jam walked into something they didnt understand, Rosen said. Okay, so lets say we get our wish. Find the application you want to clear the cache of and tap its listing. Since the release of her album Midnights last month, Taylor Swift fans have been preparing for their stars inevitable tour. But Ticketmasters marketplace dominance allows it to continue on even if its delivering a horrific experience. Both separately had a ton of power, but they werent like an integrated service. But Thank you!!! When it's your turn, your spot will be held for 10 minutes to begin shopping. Over the past week, that giddy anticipation liquefied into bleak, resentful disappointment as tickets became increasingly difficult to purchase. If you see a message that says "Email Not Found", you will need to sign up with a new Ticketmaster account. What browser works with Ticketmaster? Stupid penguin. Search. Tap the menu icon on the top left of the screen and click My Tickets.. Why does Ticketmaster keep telling me something went wrong? So the people working at the venues, the people working at the ticketing services, because theyd have negotiating power, theyd be able to go to a competitor if they arent paid more. So it doesnt matter what artists come and say, we demand to not use Ticketmaster. Ticketmaster has the venue and the venue has its hands tied. Live Nation repeatedly and over the course of several years engaged in conduct that, in the Departments view, violated the Final Judgment, the DOJ said in a 2019 statement. I think Ticketmaster would probably try and settle. It doesn't happen when I'm on cell data. 28. If you want, you should be allowed to play SoFi for $50 a ticket and have no resale market. Are they accepting the tickets through their email? Thats generally the piece that as customers we dont think about as much. I changed that to "Allow" and now Ticketmaster works again. Live Nation Entertainment is already under extensive scrutiny after the multiple fatalities at two Live Nation-produced events, Astroworld and Once Upon a Time in L.A., with hundreds of plaintiffs suing for wrongful deaths and injuries. And, baseline, we just would get better services. I hear ticketmaster customer service is not fun and hope I can avoid it anything helps thanks! You'll get some storage space back, but nothing you've downloaded will be deleted. Ticketmasters business covers much more than concerts. After resetting password on Ticketmaster the bot message is back]. I did the same .thanks so much. Usually, a company doesnt just go around upsetting its base with website crashes, absurd ticket pricing and fees, and being shut out of tickets; consumer loyalty matters to most corporations. Then I went to the Site Settings for that page and saw that the only Permission blocked was "Ads". You have incorrectly entered your CVV code. Seems like it just started working. If your app is updated and you still can't see your tickets, or you're unable to download the app for any reason, don't worry! 4 Click Submit . They listened and re-listened to every song on the album, and her re-recorded albums too, memorized every line, watched the music videos, blocked out days to see her, arranged travel and transportation to far-flung arenas, signed up for presale codes, maybe applied for new credit cards to obtain said presale codes all for the chance to purchase a ticket to one of her 52 stadium shows (in 17 states) this year. Some sites can seem slower because content, like images, needs to load again. On the app after about 10 seconds it'll load the front of the ticket with the seat number but then gives an error. Rosen, who ran Ticketmaster during its first turn in the DOJs crosshairs, believes that the current Swiftie tumult is just noise and confusion signifying nothing, he said. Ticketmaster grew so vast, in part, because it was a good deal for everyone else in the industry, according to Dean Budnick, co-author of the book " Ticket Masters: The Rise of the . The company is under investigation by the Mexican government for overselling tickets to a concert in Mexico last year. In 2019, Ticketmasters parent company Live Nation agreed to settle with the DOJ over antitrust violations and extend terms of its regulatory decree (basically, a set of antitrust agreements that the DOJ made Live Nation promise to abide by in order to allow the merger happen). More people signed up for Verified Fan than they had tickets for November 17 that it not. More people signed up for Verified Fan than they had tickets for valid form of payment in your account current! You can also contribute via to purchase tickets and to accept tickets, your tour is going be! It brings up a penguin and says & quot ; Allow & quot ; Oops something went wrong Ticketmaster be... To build systems smarter than us but ticketmaster something went wrong gives an error something they didnt understand Rosen... 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