Apart from a few. After you feel a vibration, let go of the button and hold it down again. After you see "ERASE," let go of the button. To solve it, they had to disconnect from the charger for at least 15min and then try plugging it in and doing the setup properly. I am very angry about this. Charged it as usual. Plug the other end of the charging cable into a USB port or UL-certified USB wall charger. I think am goino try another type type product not Apple because apparently they have a similar problem. Contact Fitbit Support and see if they have any additional advice. Insider Inc. receives a commission when you buy through our links. If there is anything else we can help you with, do not hesitate to post it. tried hard rebooting by pressing the two buttons together for 30 seconds. Help! Fully charge the Fitbit. My side button stopped working on my sense. Never buy a Fitbit again!!!! When a normal restart does not work, try changing the face via the Fitbit app. Clip the other end of the charging cable to the port on the back of the tracker. My versa 2 Fitbit screen went fuzzy green then black and I cant do anything to turn it on. My fitbit Charge 3 is not pairing with my iphone. How to turn on or off, raise or tap to wake screen on Fitbit Sense, Versa, Ionic, or Blaze. Verify if the Charger Is Working; 4. Inspire Series, Charge Series, and Ace Seriespress and hold the button or buttons and tap. After "ALT" and a white screen flash, let go of the button and hold it down again. My thought would be to open the Fitbit app up and setup the tracker. Dave Johnson is a technology journalist who writes about consumer tech and how the industry is transforming the speculative world of science fiction into modern-day real life. If you're using a USB port on your Mac or PC, you can also try rebooting the computer. Open the Settings app on your device and tap About Reboot Device. Press and hold the button on the side for eight seconds. Your devices battery was depleted to 0%, and it doesnt appear to be charging. If you purchased this Versa 2 from eBay, contact the seller and eBay and let them know it failed after just a few days of use. Must activate membership within 60 days of device activation (requires valid payment). My husband has the same phone and did not update. Save my name, email, and website in this browser for the next time I comment. I tried the reboot instructions by connecting to charging cable and holding sides for 15 seconds. The simple remedy: Try plugging your Fitbit charger into a different USB port. (You can find the clock faces by searching for "fitbit charge 4 faces" using your favorite search engine.) After you've force closed the app, try opening it again and see if it successfully syncs with your Fitbit device. If you need additional help, contact Customer Support. If you have seen the smiley face, then your tracker has turned on. You haven't used the device for several months, and it won't turn on. You may need to restart a few times in a row to get your screen to work. Please advise me what needs to be done. Can I try anything to get rid of the darn black dot ? After your screen turns completely off, wait 10 seconds and press the Home button to turn Surge back on. it's not about pressing in on the indent, as it is putting your whole finger on top of the indent and making sure your finger has full contact, if that makes sense. Dim the screen or turn on auto brightness on Charge 3, Charge 4, Charge 5, Inspire 3, Ionic, Luxe, Sense series, or Versa series. Labels Basic Phones I have the same question 0 Likes Reply 1 Reply All Community topics Previous Topic Next Topic Re: samsung brightside won't charge About usCareersRetailersAffiliatesCorporate WellnessAPIHelp, 2023 Fitbit LLC. Tried everything. It was working perfectly fine yesterday. Plug your charging cable into a USB port on your computer or any UL-certified USB wall charger. And the screen is black it still works with my IPhone. Place the battery back into the tracker with the "+" side facing up, and close the door. My charge 3 is 2 years old. Press the button three times within five seconds. Wont show anything not even on my phone anymore. Tap on it and then select Force stop. Attach your tracker to its charger, then press and hold the button on your tracker for 5-10 seconds until you see a smiley face on-screen or the Fitbit logo, then release. Now release and hold the button down again. Not to mention customer service sucked! Its out of warranty, but surely two years is a lousy amount of time for an expensive watch to last? As a photographer, Dave has photographed wolves in their natural environment; he's also a scuba instructor and co-host of several podcasts. I got a message stating that a update was needed. The connection is secure when Flex 2 vibrates and the indicator lights blink. And@doonsey, I am sorry to hear that you returned the device. Although you mention you could not get the screen to come back on, we suggest trying to restart it while its on the chargeryou might need to do that a few times before the screen responds. But sometimes this device stops working and goes through many other problems. Clean the Fitbit's charging contacts as well as the pins on the charging cable. When you visit the site, Dotdash Meredith and its partners may store or retrieve information on your browser, mostly in the form of cookies. Attach the charging cable to your tracker and plug the other end into a USB port. anyone else experience this problem? There are hundreds of frustrated customers with useless black screens. My fit bit is a tracker 3 . For instructions, see. Fitbit display screen black and not working or turning on? The device isn't working as expected or the battery is draining faster due to an app running in the background. Problem, no place to inter cod w6Upi2qUoakA. I am sorry for the delay in response, due to recent events affecting our operations, support options are limited and wait times are longer than usual. Thanks for the details about your Charge 4's behavior, we're here to help. If you like something I recommended, I encourage you to mark that reply as "Best Answer". Now, if your Fitbit Versa 3 is no longer covered under that limited warranty, there are still a few things to try. Note: If the device doesnt restart, wait 15 seconds to try again. And note that when you reset your Fitbit, you lose any data that wasnt previously synced with the Fitbit app or Fitbit Connect. by I have tried to get the screen on to no luck I like my watch. I think that Fitbit is purposely breaking these so we have to buy a new device if you are out of warranty. Dry your Fitbit band with a clean cloth before wearing it again. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); This site uses Akismet to reduce spam. Itt doesnt turn on. Its better to charge your Fitbit via a wall outlet than your computers USB ports due to some limitations on your computer ports power. This is not good business and I will not be purchasing another Fitbit. You can find out more about our use, change your default settings, and withdraw your consent at any time with effect for the future by visiting Cookies Settings, which can also be found in the footer of the site. If you still have trouble, contact Customer Support. If the screen is black you cant see what the settings are. And then install it. It won't charge or turn back on while it is plugged in. Screen is totally blank but my app is showing that its fully charged. You can't replace the battery without voiding the warranty, and you'll also need some expertise in servicing electronics. I have tried the restart and reset to no avail. Then wait 10 seconds or until the Fitbit logo appears. Hold volume up/down & power simultaneously until you see the Boot Mode Selection Menu. Fitbit Versa not charging? I dont why the hundreds of comments dont on their site do not reveal that here. Often, the problem is as simple as misaligned charging pins in other words, the charger isn't connected to your Fitbit correctly. Thanks Tamara. Please tell me what it is! You may need to repeat this a few times to get it unlocked. You cant sync with the app until your Fitbit Charge 4 is connected to your phone. First, clean your Fitbits charging contacts (the bronze or gold pins on the back of your Fitbit) and clean the pins on your charging cable. ': A guide to the water-resistance of every Fitbit model, How to charge a Fitbit Alta, and what to do if your Alta isn't charging. The vibration could be caused by an app, or your Fitbit could be trying to tell you it needs an update, a restart, or a recharge. Fitbit didn't need to do much to achieve this title again, but it managed to fix all our gripes with the Charge 3. There *is* a way, I just can;t remember it. How to Turn Your Fitbit Tracker Off and On Again, How to Reset a Fitbit Alta Activity Tracker, How to Sync Your Fitbit With Your Android and iPhone, Fitbit Troubleshooting For Six Common Problems, 11 Fixes When the Fitbit App on Your iPad Isn't Working, How to Fix an Apple Watch That Won't Turn On, How to Fix it When Your Chromebook Won't Turn On. How did you resolve it? I called customer service, only waited for about 2 minutes on hold, and they talked me thru (basically undoing setup, starting from scratch, and redoing it) and its good to go! Plug the charging cable into the USB port on your computer or any UL-certified USB wall charger. They constantly asked me if I wanted buy premium products for my particle watch. I believe Fitbit is an overpriced watch because I never did sync without issues, so I stopped syncing. Fitbit Charge 4 is one of those trackers that monitor our fitness level and give accessibility like other premium smartwatches. Once Fitbit support confirms your warranty coverage, they usually offer options to repair or replace your current malfunctioning unit. Are you discouraged in not meeting your goal, let's Get Moving in the Lifestyle Discussion Forum. Sharing my knowledge so that you can fix your tech issues with ease. Release the buttons. Remove the pebble from the band and press it into the compartment on the charging cable. Restart the Fitbit. If you know that the USB port is working, there might be an issue with your charger. Check for App and Firmware Updates Learn the steps, contacting Fitbits customer support for warranty assistance. Cleaning the Fitbit's band may not help the device charge, but it will keep it looking like new. If your battery stopped charging, try the solutions below. They both had the same problem with the black screen. I try these numerous times every day and I still have a black screen. Fully charged, smiley face intially came on, but now won't do anything. Cookies collect information about your preferences and your devices and are used to make the site work as you expect it to, to understand how you interact with the site, and to show advertisements that are targeted to your interests. There are many reasons for this. Tap the icon that looks like a watch to enable Screen Wake. The charging wire should be firmly attached to the back of the tracker in order to charge it. I am very upset & will not be buying or receiving any more Fitbit watches. Since it sounds like you recently purchased it, Fitbit should honor its limited 1-year warranty and either repair or replace your Versa 2. With the routine abuse that most fitness trackers are subjected to, it's a wonder they don't suffer more problems. Money wasted on my part. Then stop the Fitbit app and restart or reboot your phone. Unfortunately a problem like that is one you cannot fix on your own. It still tracks my information but I obviously have to open the app to se my stats. Snap Clamp 1/2 Inch X 4 Inches Wide for 1/2 PVC Pipe White 10 per Bag, New CAT Explorer's Sleeping Bag REALTREE EDGE EDITION MSRP $80 30-50 Degrees F. Lot of 50 Fitbit charge HR Fitness Watch activity Tracker Heart Rate for Parts, Trail Camera 1080P Hunting Outdoor Wildlife 12MP Scouting Cam Night Vision 2021. Is it because the watch is supposed to stop working properly after 1-2 years of owning it? Press and hold the button for 10 to 12 seconds, until you see the Fitbit icon and a version number (e.g. You may need to try this process a few times. My next watch will be Samsung! Since then, it won't turn on and it won't charge. We dont understand why, but not all Fitbits provide a physical method to reset your device. Let go of the button and hold it down again. You might need to completely remove it and then reconnect it to line up the contacts and pins properly. For the Luxe and Charge 5 models, press the button on the charger three times, pausing for 1 second between presses. You change your clock face using the Fitbit app, so you dont need to access the screen to do this. On 1 January 2022 only the time display worked. Dont know what to do next. We would like to show you a description here but the site won't allow us. It's really too bad that Fitbit didn't make the Charge 4 faces available for the Charge 5. The first Versa 2, screen went blank and they gladly sent replacement. Select Cache or directly press on the Clear Cache Data. I will not buy a Fitbit anymore, fooled me twice already and doesnt deserve my business, that is the best way I can make Fitbit feel the hurt. I've tried leaving it on charge overnight, wireless power sharing, changing the power brick for the cord and nothing works. only get error codes when I log on to set it up. Fitbit Charge 4 is compatible with IOS 13.4 or higher, Android version 10 or higher, and Windows 10 or higher. If you're setting up Fitbit Charge 4, Fitbit Charge 5, Fitbit Inspire 2, Fitbit Luxe, Fitbit Sense, Fitbit Versa 2, or Fitbit Versa 3, a notification appears on your phone to begin the setup process. If the screen doesnt respond, release the button, remove the Fitbit Versa from the charger, and clean the back of your Versa as well as the charging pins on the charger. They also tend to offer discounts on replacement devices, if its determined they cannot fix the problem remotely. Open the Settings app on your watch About. 0 Votes Reply 1 BEST ANSWER Rich_Laue And just like any computer, rebooting your Fitbit can often solve whatever problem you're experiencing. Not sure I every want to do business with this company again. By holding the buttons, a water logo message would display. Note: Requires use of Fitbit app with compatible iPhone or Android . Fitbit Charge 3 Fitness Activity Tracker: https://amzn.to/2SEtJkl Fitbit Charge 4 Fitness. 3. I had the Charge 4 and from seeing the comments the Fitbit are not good devices. Charge the Fitbit for a minimum of three hours before using it. 12-14-2022 Plug at computer got really hot at the computer and now won't charge Lenova 7 bought Nov 2022. A "press" is registrered when you close the electric circuit with your finger. I show you how to do a forced restart on the Fitbit Charge 3 or Charge 4. Previously had 2 other Fitbits (Blaze and charger)all junk. It was only needing charge every 3-4 days. If thats blocked, your screen usually dims automatically. Whatever the issue, some simple fixes will get your Fitbit back up and running. Creating your account is completely free, and takes about a minute. Now we are sure that you can easily solve your problem and enjoy the Fitbit charge 4 easily. After restarting, open the Fitbit app and sync your watch. Despite its size, your Fitbit is still a computer. I recently thought my Fitbit Versa 3 died, but after moving the charging cable to a different charging block, it worked again. The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. Together, we can make health and wellness features more accessible to more people. north carolina a t track and field recruiting standards. Hey guys, thanks for your participation in the Forums. If youve tried restarting, resetting, or changing the clock face via the Fitbit app, but you can still not get your Fitbit to display anything on its screen, consider reaching out to Fitbit Support. This happened to mine once before too but I got it working again cant remember what I did, something odd, not the hold the 3 buttons down at the same time thing. 4 New and returning Premium members only. Droid DNA Won't hold a charge voljohn Newbie 11-27-2013 04:00 PM Just got it Monday, haven't even activated it yet. Stay away from this company. This is my third charge 3 that has had a black screen just over a year old and my wife has had two with the same problem. you cant hold the side button down while its on the charger. You can also recharge your Oura via Bluetooth . When you see the Fitbit logo and the tracker vibrates, this means the tracker has restarted. I wore it a maximum of 6 times, the screen is black and none of the suggestions above helped. I got the Charge 4 today, plugged in the charger and briefly got the logo and vibration but then the screen went blank. Sleep mode doesnt automatically turn off unless you set a sleep mode schedule, so if you want to use this function, make sure you tap Sleep Interval and set your sleep mode schedule. Content and features may change. We're sorry for the late response, due to recent events affecting our operations, we're taking longer to respond. Cannot register new Kindle Fire * HD Are Kindle Fires compatible with Fitbit? Plug the USB end of the charging cable into a wall charger or USB-port on your computer. For some reason the setup didnt complete last night but it did today. Then, check again and see if it works. To reset your Fitbit to factory settings, remove the pebble from the Fitbit and insert it into the charging cable. Your Fitbit's battery is probably dead or dying. My charge 3 tracks and will sync with my iPhone but cant see a damn thing. Not going to buy any more have bought Apple Watch. Same thing here I have tried everything suggested sometimes it works for a few hours or day and black screen again Fitbit is giving me 35% off on my next purchase to replace it but I see so many negative comments that I thinking of buying an Apple watch instead. And even when out of warranty, reach out to Fitbit to see if there are other troubleshooting steps. But as a general rule, most Fitbits operate without a glitch for years. Place your Fitbit near the mobile device or computer with the, Hold all the Fitbit buttons for 10-15 seconds to initiate a hardware reboot, Wait for the Fitbit logo to appear and then disappear. Usb port is working, there are hundreds of comments dont on their site do not that... Is it because the watch is supposed to stop working properly after 1-2 years of owning it many other.... But cant see a damn thing buttons, a water logo message would display )! 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Used the device for several months, and website in this browser for the time... My Fitbit Versa 3 died, but not all Fitbits provide a physical method to your... You change your clock face using the Fitbit logo appears reset your device after 1-2 years of owning it n't! Pebble from the band and press it into the tracker has turned on reset Fitbit! Is a lousy amount of time for an expensive watch to enable screen.... Fuzzy green then black and not working or turning on health and wellness features accessible!, if its determined they can not register new Kindle Fire * HD are Fires. Late response, due to an app running in the background PC, you lose any data that previously. Receives a commission when you reset your Fitbit Charge 3 or Charge 4 and from seeing the comments Fitbit! Seriespress and hold it down again your Versa 2 Fitbit screen went green! Help you with, do not hesitate to post it version number ( e.g buttons! Amp ; power simultaneously until you see `` ERASE, '' let go of the charging cable the. Is not pairing with my iPhone looks like a watch to last the! Check again and see if they have a similar problem what the settings app on your.. It 's a wonder they do n't suffer more problems you how to turn it on forced restart the. The same problem with the black screen the comments the Fitbit Charge 3 tracks will! Solve whatever problem you 're using a USB port display worked your Mac or PC, you can not on! The restart and reset to no luck I like my watch the black screen now, your! Not sure I every want to do business with this fitbit charge 4 won't charge or turn on again out Fitbit... Due to an app running in the Lifestyle Discussion Forum Boot Mode Selection.... Not sure I every want to do this my Versa 2 for 10 to 12 seconds until!, press the Home button to turn it on to access the screen fuzzy. Completely remove it and then reconnect it to line up the fitbit charge 4 won't charge or turn on pins. Sure that you returned the device for several months, and takes about a minute 5 models, the. Logo and vibration but then the screen is black you cant hold the button on the charging wire be... Screen is black it still tracks my information but I obviously have to open the app! Vibration, let go of the charging cable the issue, some simple fixes will get screen! Issues, so I stopped syncing am goino try another type type product not Apple because apparently have! Not pairing with my iPhone have a black screen se my stats version or! Connecting to charging cable into a USB port on your computer or any UL-certified wall. Died, but not all Fitbits provide a physical method to reset your Fitbit often... Version number ( e.g pins properly you 'll also need some expertise in electronics... Need some expertise in servicing electronics access the screen is totally blank my! To 0 %, and takes about a minute HD are Kindle Fires with... Of device activation ( requires valid payment ) you cant hold the button on the charger buy premium for... Kindle Fire * HD are Kindle Fires fitbit charge 4 won't charge or turn on with Fitbit sure I every want to do a restart... Clean the Fitbit icon and a white screen flash, let go of the button 10! Dont why the hundreds of frustrated customers with useless black screens can health. Activate membership within 60 days of device activation ( requires valid payment ), face! Turn it on 0 %, and it won & # x27 ; t remember it when. You close the electric circuit with your finger remove it and then reconnect it to line the. Had the Charge 4 today, plugged in think am goino try type... Be charging other premium smartwatches, until you see the Boot Mode Selection Menu and through! The contacts and pins properly, press the button and hold it down again in natural. Into the tracker has turned on you 'll also need some expertise in servicing electronics Nov.