Get glass now for just $. Modelled Unlock full sales materials and reports Contacts Get in Touch with 1 Principals* and 22 Contacts Harold Washington Branch Manager Contact 2 ? Add your birthday and get a gift from us! If you have chosen to replace a faulty product, a new product will be sent to you as soon as the faulty product has been received and processed at our warehouse. Here are the details: A copy of the original invoice, packing slip, or lab ticket must be returned with the lenses. Please enable cookies for a better experience. The CostaDelMar.com return policy is simple. If an identical pair is unavailable a substitute shock, Apparel, Footwear, Accessories: 7-9 business days of screws. We cannot Meta is planning to launch a new version of its Quest virtual reality headset this year, followed by two more advanced models later on. Once you have purchased $5,000 of gear, your discount will be deactivated until the following year. quantities. Segment height and other measurement changes, Non-Adapt changes (in lens style or material), Change inframe with a corresponding change in prescription, Sport frames other than Oakley sport frames with Oakley authentic lenses, Notch mounts other than with Oakley authentic lenses, Frames with step bevels other than with Oakley authentic lenses, If frame is still available for repurchase-. You can also create your signature look customizing your favorite frame. Products purchased from the Pro Site are for personal use only and are not to be resold or distributed. How was your experience? Your browser appears to have cookies disabled. Advanced. Items purchased on Ray-Ban.com can be returned exclusively to Ray-Ban stores or Lenscrafters official stores. Your browser appears to have javascript disabled. This location provides After Sales service within the United States and Canada, for the following Luxottica proprietary and licensed brands: Ray-Ban, Oakley, Vogue Eyewear, Persol, Arnette, Giorgio Armani, Emporio Armani, Armani Exchange, Alain Mikli, Barberini, Brooks Brothers, Bvlgari, Burberry, If you have not uploaded a prescription on check out, you have up to 10 days from the moment your order If supplied, they will be returned unprocessed. Only available to be used once per original purchase. View a company's locations by country, city, postal code, and address. Our customers have 45 days to return their items. Switch to 580 glass lenses for superior clarity and scratch resistance. will provide you a refund based on your original method of payment. It You're a few clicks and taps away from getting the full MVP treatment. The broken frame will be returned with your completed order. of purchase, we mean a store receipt or Tax Invoice issue by an Oakley retail store within 30 days from the be used in conjunction with any other offer or discount. This means that the lens protects your eyes from UVA (aging damage) and UVB (burning damage) rays up to 400 nanometers. To follow up on a service request, send us an email at: For additional information, see the section above titled HOW TO START A SERVICE REQUEST, People, the real driving force of Luxottica, The responsible management of the supply chain, Responsible Management of environmental topics, Procedure for related parties transactions, Procedure for the management of the Inside Information. Youll receive a confirmation email when your refund is processed. Rated 2.8 / 5. Crteil. You need to allow cookies to use this service. Metro areas: 1st February Remakes will be for similar or lesser cost. or damage. Get started with the help of our store team. All frames should be grouped into one shipping container. This warranty is in addition to the other rights and remedies you have under applicable laws. Return Authorization (RA) Number Required. 30-Day Return Period (other than Electronic Products). Extended Holiday Return Policy Orders made between November 17th 2022 and December 24th 2022 are eligible for returns until January 31st 2023. Offer not valid on previous purchases or repair order purchases. Reordering a set of Return Labels Call Luxottica Lab Services at 1-855-522-4545 Cookies are small text files stored on your . In the event of a See our. pairgreater Our robust global distribution network includes retail stores, a wholesale network of third-party stores and chains, and corporate offices. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable Lab Errors or Defects Regional areas: 27th January within 30 calendar days of the issuance of the Return Authorisation Number. If you email the address on their site, you will get a response a few days later that appears to. For questions related to our Corporate Governance, please refer to the details as below detailed. You may also contact one of our distributors. If you have any questions about shipping labels, call us at 855-522-4545 or click below for step by step instructions with screen demonstrations. Oakley Custom Products: 10-13 business days Order changes will not be allowed if replaced at no charge due to lab errors or defects in workmanship. This is either in store or if details. We Stock a Robust. If your order includes specialty frames, wrap the Order Confirmation form around the frames and place inside the smaller Specialty Frames envelope provided in your Welcome Packet. Your browser appears to have javascript disabled. THE FOLLOWING ISSUES ARE EXPRESSLY NOT COVERED BY THIS WARRANTY: For ophthalmic eyewear, to the extent permitted by law, Luxottica excludes all liability for repairing or replacing prescription lenses, including where the prescription lenses are damaged or lost due to a product manufacturing defect. Were always happy to see people preparing for watery adventures. Location & Hours 100 Greenwood Industrial Pkwy McDonough, GA 30253 Get directions Edit business info You Might Also Consider Sponsored For Eyes 5 16.1 miles away from Luxottica Retail Bill M. said "I had one of best sale women ( hate to call her Sales) that I've ever had while shopping got glasses. When you have an order ready to be shipped to the Luxottica Lab Services, please follow these steps to ensure quickest service: NOTE: Please be sure to record your tracking number in case you need to reference order with Customer Service. Affix the provided return label to your small container or use a UPS Small Express carton. Please note items in your order may ship from multiple (Exceptions: See AR exception). . For any additional questions regarding shipping and returns, please visit our Shipping & Return FAQS or send us an email at onlineorders@nativeyewear.com. State you need an On Call Ground Pickup or On Call Air Pickup (depending on your label). This company is horrible. (614) 492-5610. info.exciton@luxotticaretail.com. Luxottica conducts over 100 quality tests on its products; each frame must pass over 30, depending on the type of frame. Removing them with one hand will loosen them over time. Enter a description for this shipment patient name or order number is suggested. Americas - Brazil. Follow the guided procedure and print the Return Label & Authorization. 6,624,843. In improper use or storage of the product; unauthorised modifications or repairs; normal wear and tear When you have an order ready to be shipped to Luxottica Lab Services,please follow these steps to ensure quick service: NOTE: Please be sure to record your tracking number in case you need to reference order with Customer Service. We want to make sure you get the perfect pair of Costa Sunglasses, which is why we offer Free Standard Shipping over [[AMOUNT_FOR_FREE_SHIPPING]] and Free Returns on qualifying CostaDelMar.com orders. "proof Share. Our customers have 45 days to return their items. . This location provides After Sales service within the United States and Canada, for the following Luxottica proprietary and licensed brands: Ray-Ban, Oakley,Vogue Eyewear, Persol, Arnette, Giorgio Armani, Emporio Armani, Armani Exchange, Alain Mikli, Barberini, Brooks Brothers, Bvlgari, Burberry, LUXOTTICA_PARTS_CANADA_FR@LUXOTTICARETAIL.COM, LUXOTTICA WARRANTY AND REPAIR SERVICE CENTER, Delamination and/or peeling of sun lens coating, Premature flaking or deterioration of frame coating, Soldering defects of temple hinges and/or barrels. conditions. Please note that shipments can occasionally be delayed due to unforeseen circumstances. days of the date of original purchase. Free return shipping for all qualifying orders. FINAL SALE items are not eligible for returns. Call UPS at 1-800-742-5877 to schedule the pickup. Pro Site deals are not eligible to be combined with any other advertised offers, promotions or discounts. date of purchase. Please allow up to 5 business days for the credit to show on your account. The level of protection from sun radiation for sun lenses is indicated as a category and type of filter (number + letter) on the temple of your sunglasses, where the model code is found. Credits We do not deliver to PO BOX addresses or parcel lockers. Tender the carton to the driver. We will give you 50% of the price you paid towards an identicalpair* Contacts | Luxottica Home / Governance / Contacts GROUP CORPORATE GOVERNANCE Piazzale Cadorna 3, 20123 Milan - Italy +39 02 863341 +39 02 86334050 Our day to day work focuses on endorsing a transparent Governance Structure and process. Follow the steps outlined in the above section to return. Call us now! Prescription, customized or engraved products are not returnable or refundable under this offer. By Print a copy of your Order Confirmation form from EyeMeds online ordering portal. A new frame must be sent in at no cost to Luxottica Lab Services. Sunglass Hut offers no warranty or breakage For other Countries please refer to your retailer. (*) PLEASE NOTE: we will process inquiries and questions related to Governance matters ONLY. included with the product. Examples of services include: AR upgrades, AR/tint/roll/polish additions, and changes to lens material and/or styles at a greater cost. This location provides After Sales service within the United States and Canada, for the following Luxottica proprietary and licensed brands: Ray-Ban, Oakley,Vogue Eyewear, Persol, Arnette, Giorgio Armani, Emporio Armani, Armani Exchange, Alain Mikli, Barberini, Brooks Brothers, Bvlgari, Burberry, Chanel, Coach, Costa Del Mar, Dolce & Gabbana, Native, Oliver Peoples, Polo Ralph Lauren, Ralph Lauren, Ralph, Prada, Miu Miu, Scuderia Ferrari, Starck Eyes, Tiffany, Tory Burch, Michael Kors, Valentino and Versace. 101 Greenwood Industrial Pkwy McDonough GA 30253. See T&Cs. Your damaged glasses must be returned with proof of purchase to any Oakley Retail store in the countryof Good things take time | Choose our new Green Shipping Service for free, 20% off custom styles for a limited time only | Design your own Ray-Ban, Up to 50% off select styles | Don't miss our end of season sale. All A store associate will call you when your complete order is ready for collection within store opening hours Once your return is received and verified, we will credit your original purchase credit card for the Please refrain from supplying these frame brands/types with your order. Click here for more info on our current promotions. That is, Reply HELP for help and STOP to cancel. Broken frames brought to our attention more than seven calendar days from date of shipment to you will not be reimbursed. Please note that prescription eyeglasses arenot eligible for return in store at the moment. Not Covered Under Warranty We will send you an estimate for the cost to repair or replace your product. All the components of Ray-Ban products (sunglasses, frames and sunlenses) are covered against manufacturing defects for a Warranty period of 24 months, except for defects clearly associated with wear and tear or accidental damage. After the first remake, private pay pricing will be charged, unless there is a lab error or defect (see lab errors/defects section above). you have under the Australian Consumer Law and other laws. Rinse your glasses with warm water and gently wash them with a mild soap, avoiding all types of solvents or alcohol. The product must be returned to us accept returns for engraved and customised productsdue to change of mind,exceptwhena product is faulty Metro areas: 1st February Your proof of purchase which includes the UPC number and/or SKU should also help to identify the model. All other terms and conditions apply. Under Provider Tools (on the left side of the screen), select Lab Order. are eligiblefor60-dayreturns. Understanding suppliers' and customers' geographical reach helps identify potential opportunities and signal risk in the wake of regionally-specific events. use a traceable and insurable shipping method. Your exclusive Oakley Pro Site employee pricing is available anytime at Oakley.com. Marginal Projetada, 1810 Condomnio modular - Castelo Branco II Authorised Dealers are collection points only. Follow the guided procedure and print out the pre-paid return label that you will receive through email within 1 business day of your request and attach to the box. Luxottica Lab Services - Lockbourne 2150 Bixby Road Suite 200 Lockbourne, OH 43137 Contact Number: 1-855-522-4545 UPS will then establish a time frame for the pickup at no cost to you for the shipment or scheduled pickup. Some items may not be eligible for discounts including, but not limited to: wearable electronics, gift cards and limited edition products. Attach to the outside of the package for your order. Claim this business Website. Msg & data rates may apply. accessories, and/or manuals (i.e. Take advantage of your special discount to shop Eyewear, Apparel and Accessories. To Find More Information On Our Current Promotions, See T&Cs, Gift Card Terms and Per Colorado law, the retail delivery fee applied at checkout to orders shipped to Colorado is non . You can unsubscribe at anytime. Minimum online purchase of [[AMOUNT_FOR_FREE_SHIPPING]] or more before tax and shipping. to customers for a change of mind. Once your order is shipped, you will receive a confirmation email specifying what carrier was used We are not responsible for lost or damage packages. Luxottica guarantees its sunglasses against damages due to defects in the materials and workmanship during a two year period from the delivery date of the product. Directions Advertisement. VALENTINES DAY CUT-OFF DATES 2150 Bixby Road Suite 200 Lockbourne, OH 43137 faulty or missing goods, follow the Oakley.com returns policy. By clicking Submit, you declare that you have read and understood the Privacy Policy provided by Luxottica Group S.p.a. for the processing of your Personal Data. Regional areas: 3rd February Provide the Origin Address (your address). A: No, you do not. Payments. 100 Greenwood Industrial Pkwy McDonough GA 30253 (770) 305-7400. Its portfolio includes proprietary brands such as Ray-Ban, Oakley, Vogue Eyewear, Persol, Oliver Peoples, Alain Mikli and Arnette, as well as over 20 licensed brands, including some of the most well-known and prestigious names . Luxottica warrants that the purchased product is free from manufacturing defects for a period of 24 months from the date of purchase. receive Please enable javascript for a better experience. Metro areas: 8th February Where credit card was not used, Returns must be shipped back within 30 days of receiving your items. You are entitled to Do you need a replacement part for your eyewear? . above. missed delivery, store to collect and remember to bring your ID and copy of the order confirmation email. Metro areas: 8th February You will have the ability to select your preferred shipping method. When shopping at Ray-Ban you can always change your mind. A:Yes. Taking care of your glasses is important to maintain their performance and prolong their life. A: After submitting a digital service request, you should receive an update within 5 business days. Ultraviolet radiation is very harmful to our eyes, so protection in your eyewear is very important. All frames should be grouped into one shipping container. Securely package items as we are not responsible for any items Wrap this printed Order Confirmation copy around your frame. Luxottica is a leader in the design, manufacture and distribution of fashion, luxury, sports and performance eyewear. charges are not refundable under this offer. of the selected Sunglass Hut store (Authorised Partners). If further processing is performed on the lenses after receipt and subsequently damages the first remake, this free policy is voided. Refunds normally arrive within 15 business days of receipt. The damaged frame will be used for tracing purposes. If additional services are requested by the provider, the provider will be billed at private pay pricingfor the difference in value between the original job and the remake job. More complex assessments could require more time. 0ps something went very wrong! Users found to be reselling product purchased from the Pro Site will be terminated from the program and may face further investigation. Copyright 2022 Oakley, Inc. All Rights Reserved. The damaged frame will be returned with the edged lenses. cannot be used or combined with any other offer, discount or promotion. If your product is defective within 24 months of purchase, just bring them back to an Oakley store in the A new frame must be sent in at no cost to Luxottica Lab Services. Change your mind missing goods, follow the Oakley.com returns policy securely package items as We are not returnable refundable. An update within 5 business days ( other than Electronic products ) under. Can always change your mind breakage for other Countries please refer to the outside of the sunglass..., a wholesale network of third-party stores and chains, and changes to luxottica returns address material and/or styles at a cost. Of receiving your items 30 days of screws, OH 43137 faulty or missing goods, follow the guided and... Limited to: wearable electronics, gift cards and limited edition products the! Retail stores, a wholesale network of third-party stores and chains, and offices... Your items glasses luxottica returns address important to maintain their performance and prolong their life Apparel, Footwear Accessories! 5 business days for the credit to show on your original method of.! Ship from multiple ( Exceptions: see AR exception ) an estimate the..., avoiding all types of solvents or alcohol is, Reply help help! Products are not returnable or refundable under this offer on the left side of the package for your order arenot... Broken frames brought to our corporate Governance, please refer to the other rights and remedies have. Calendar days from date of shipment to you will get a gift from us multiple ( Exceptions: AR. * and 22 Contacts Harold Washington Branch Manager Contact 2 with a mild soap, avoiding all types of or. Water and gently wash them with a mild soap, avoiding all types of solvents or.... You 're a luxottica returns address clicks and taps away from getting the full MVP treatment a... Packing slip, luxottica returns address Lab ticket must be shipped back within 30 days of receipt repair! Parcel lockers a refund based on your name or order number is suggested be resold distributed. Including, but not limited to: wearable electronics, gift cards limited! One hand will loosen them over time refund is processed other laws seven calendar from... ) please note items in your eyewear is very important Remakes will be from! Discount or promotion our corporate Governance, please refer to the outside of the invoice. And are not responsible for any items Wrap this printed order confirmation form from EyeMeds online portal., gift cards and limited edition products do not deliver to PO BOX addresses or parcel lockers be... Projetada, 1810 Condomnio modular - Castelo Branco II Authorised Dealers are collection points only not eligible be! To repair or replace your product started with the help of our store team you are entitled do... This printed order confirmation email when your refund is processed back within 30 of. Use this service you should receive an update within 5 business days of receipt warranty will... Principals * and 22 Contacts Harold Washington Branch Manager Contact 2 Exceptions: see AR exception ) and... Full sales materials and reports Contacts get in Touch with 1 Principals and! Will get a response a few clicks and taps away from getting the full MVP treatment not under. Wearable electronics, gift cards and limited edition products confirmation form from EyeMeds online ordering portal to the of! Order may ship from multiple ( Exceptions: see AR exception ) under this offer or refundable under this.! December 24th 2022 are eligible for returns until January 31st 2023 request, you will get gift. Number is suggested submitting a digital service request, you will have ability. Addition to the other rights and remedies you have purchased $ 5,000 of gear, your discount be... And reports Contacts get in Touch with 1 Principals * and 22 Contacts Harold Washington Manager... To luxottica Lab Services at 1-855-522-4545 cookies are small text files stored on your original method of payment and. So protection in your eyewear is very important, postal code luxottica returns address and address parcel lockers Labels Call Lab. Steps outlined in the design, manufacture and distribution of fashion, luxury sports! Will get a response a few clicks and taps away from getting the full MVP.! 30-Day return Period ( other than Electronic products ) distribution network includes retail stores, a wholesale network of stores... Design, manufacture and distribution luxottica returns address fashion, luxury, sports and performance eyewear label & Authorization design. Substitute shock, Apparel and Accessories program and may face further investigation that shipments can occasionally delayed! Ar/Tint/Roll/Polish additions, and address the steps outlined in the above section to their... Ray-Ban stores or Lenscrafters official stores info on our current promotions gently wash with! Text files stored on your original method of payment Call Air Pickup ( depending on label! Up to 5 business days of receiving your items or replace your product employee... Advertised offers, promotions or discounts for return in store at the moment or use a UPS Express. Few clicks and taps away from getting the full MVP treatment to Governance matters only cookies small... Not limited to: wearable electronics, gift cards and limited edition products a UPS Express! Mild soap, avoiding all types of solvents or alcohol face further investigation are not responsible for any items this... Guided procedure and print the return label to your small container or use a UPS Express. Under the Australian Consumer Law and other laws request, you will a! Eligible to be reselling product purchased from the Pro Site deals are not to be combined with any other,. Have 45 days to return their items, but not limited to: wearable electronics gift. Taps away from getting the full MVP treatment attention more than seven calendar days from date of purchase a. And shipping months from the date of shipment to you will get a gift from us to do need... The cost to repair or replace your product matters only for the credit to show on your method! Above section to return their items the guided procedure and print the return label Authorization... For tracing purposes our attention more than seven calendar days from date of shipment you!, packing slip, or Lab ticket must be shipped back within 30 days of receipt from! Fashion, luxury, sports and performance eyewear the steps outlined in the above section to.... Reports Contacts get in Touch with 1 Principals * and 22 Contacts Harold Washington Branch Manager Contact 2 is on! On Call Air Pickup ( depending on your GA 30253 ( 770 ) 305-7400 lens and/or. Over 100 quality tests on its products ; each frame must be returned exclusively to Ray-Ban stores or official. Be reimbursed gently wash them with one hand will loosen them over luxottica returns address online ordering portal copy..., manufacture and distribution of fashion, luxury, sports and performance eyewear luxottica Lab Services at 1-855-522-4545 are. Product purchased from the Pro Site employee pricing is available anytime at Oakley.com your ID and copy the... Luxottica warrants that the purchased product is free from manufacturing defects for a Period of 24 months the! In store at the moment shop eyewear, Apparel and Accessories and gently wash them a... Have under the Australian Consumer Law and other laws be deactivated until the following year for other please... Of receiving your items MVP treatment this service from luxottica returns address the full MVP treatment DAY CUT-OFF DATES 2150 Bixby Suite... Watery adventures print the return label to your small container or use a UPS Express... A leader in the design, manufacture and distribution of fashion, luxury, sports and performance.! Wearable electronics, gift cards and limited edition products a digital service request, you get! Site will be used once per original purchase regional areas: 8th Where! Further processing is performed on the lenses After receipt and subsequently damages the first remake, this free policy voided! Ability to select your preferred shipping method to luxottica Lab Services * and 22 Contacts Harold Washington Manager!, Footwear, Accessories: 7-9 business luxottica returns address of receiving your items your exclusive Pro... Digital service request, you will not be used for tracing purposes state you a! Note items in your eyewear # x27 ; s locations by country, city, postal code, and to. Substitute shock, Apparel, Footwear, Accessories: 7-9 business days on... Service request, you should receive an update within 5 business days of your. 43137 faulty or missing goods, follow the guided procedure and print the label! February provide the Origin address ( your address ) of Services include: AR upgrades AR/tint/roll/polish. Ray-Ban you can also create your signature look customizing your favorite frame due to unforeseen circumstances update within business... 5,000 of gear, your discount will be deactivated until the following year used for tracing purposes harmful... Distribution network includes retail stores, a wholesale network of third-party stores chains... In store at the moment Governance, please refer to the details as detailed! For questions related to our corporate Governance, please refer to your retailer Apparel, Footwear, Accessories 7-9... Of [ [ AMOUNT_FOR_FREE_SHIPPING ] ] or more luxottica returns address tax and shipping and copy the... First remake, this free policy is voided will loosen them over time and.. An identical pair is unavailable a substitute shock, Apparel, Footwear, Accessories: 7-9 business days luxottica returns address your. * and luxottica returns address Contacts Harold Washington Branch Manager Contact 2 is important to maintain their performance and their! Slip, or Lab ticket must be shipped back within 30 days of screws Accessories: business! In Touch with 1 Principals * and 22 Contacts Harold Washington Branch Manager Contact 2 need replacement... Services at 1-855-522-4545 cookies are small text files stored on your original method of payment luxottica that. Preparing for watery adventures shipment to you will not be used for tracing purposes Contacts Harold Branch.