The individuals are viokation state law by doing so and thumbtack stands behind them. Hey everyone! It appears that the Thumbtack model is working for some people. What a waste of time and money, and so disrespectful. Just collect our money without any answers? Thumbtack has responded to all of the Thumbtack complaints brought forth to the Better Business Bureau (BBB). And you don't have to pay for any future jobs you do for the same customers and their referrals. There is a $49 annual fee at the time of publishing for a Thumbtack Plus account, which includes extra benefits, such as a higher money-back guarantee and a 20% discount off on-demand bookings. No results to show. The others are fake or something else. They claim I got a 2 star review, but I have no earthly idea who the person is. Someone I would not hire, ever. It is a private company with investors including Sequoia, Blackstone and G Squared. Before hiring anyone off Thumbtack, you should first read Consumer Affairs online. Worst customer support ever I unsubscribed and deactivated my account. Projects range from electrical and wiring repair to simple handyman repairs. Thumbtack seems to have a steady supply of leads for professionals and contractors; however, not all leads are qualified, leaving the pros with more than a few complaints. Additionally, the BBB has given Thumbtack an, One of the major reasons service providers are unhappy is because of the, https://www.thumbtack.com/essential-home-services, Reasonable efforts have been made by AdvisoryHQ to present accurate information, however all info is presented without warranty. Thumbtack does offer an upgraded Plus membership for $49 per year. If youre looking to hire help for a project or service, I found that Thumbtack can be a great resource for finding recommended contractors, freelancers and businesses in your area. I tried to leave feedback on the site, and when you click the "leave feedback" button, it takes you right back to the HELP page. From drywall patching, replacing to caulking and painting, to door sweeps, window repairs and replacing a front door, Bob did it all. This really depends on which service provider you ask. But I refuse to log in ever again. Although there are many negative reviews from service providers there are also some positive ones. Who we serve Customers Over 70 million projects have been started on Thumbtack. Not only was repairman unqualified, he was also dishonest. Thumbtack connects you with contractors who perform a variety of services. We know how frustrating it can be when the customer goes in another direction. | What You Need to Know about Thumbtack.com Complaints. This is a great way to connect with the customer and build an extensive referral network. Youll find businesses and professionals specializing in. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. I am waiting for 23 minutes, no one answering no one picking up my call If you have your email, text or app notifications turned on in your account settings, youll receive alerts accordingly. Please give us a call at (800) 948-2034 when you have time so we can go over your concerns with us. TOO BAD THAT WAS A BOLD-FACED LIE!! Does Thumbtack Really Work for Businesses? Team Clark ranks the best cell phone plans and deals! If you've already been in touch with our Trust and Safety Team, please email support@thumbtack.com with any outstanding questions or concerns you have. Service 202 Value 193 Shipping 62 If a professional you contacted isnt interested or available, youll see a pro unavailable alert above their name here. Typically, when someone is lying, a well-trained polygraph examiner can tell. I have hired several Pro's who showed up to my house high on drugs and it was clear they do not do any drug testing or background checks (my husband is a mental health counselor). Many of them are extremely happy with the service they have been provided, often giving five star ratings and providing reviews of Thumbtack stating that they would rehire their contractor. Hi Quyen. When our professionals come to Thumbtack to meet new customers, we know how important it is to receive requests that can help them expand their clientele. Once youve created an account, you can also browse popular services. Do yourself a favor and search this phrase "thumbtack manual action penalty". By this reasoning, we have to conclude that Thumbtack is as legit as Google Capital and the other venture capitalists that have been willing to invest their millions. Log in to Thumbtack and go to your inbox to view new and old messages. Copyright 2022 Consumers Unified LLC. You might also notice that some businesses have Top Pro status badges on their profile. The Truth Flooring provides Tile Installation and Replacement, Floor Installation or Replacement services. Some also list their costs, or you can call for specific pricing. Later in the day I went to check my account and realized my account . Thumbtack is a platform that connects you with a variety of home care professionals, including for home projects, lawn and landscaping, massages, dog training and a variety of other services. Thumbtack has a consumer rating of 2.19 stars from 1,413 reviews indicating that most customers are generally dissatisfied with their purchases. We were new to the going online customer search and they provided the best platform and leads EVER! Thumbtack vets contractors who appear on its site. Everything gets more expensive, and the only people making money are the advertisers. out of them! Thumbtack is building long-term relationships with homeowners and empowering small businesses nationwide to grow. So the short answer is yes, Thumbtack can be an effective method for generating leads if used properly. Evidently there are many dissatisfied customers. Second, you have to pay for every person that contacts you whether they select you for a your services or not. We help them confidently know what to do, when to do it and who to hire. We have had lots of issues with this and I have spent so much time and money trying to reach a customer service person to address these issues without success. Super disappointing. Dear thumbtack: We're sorry to hear that your concerns haven't been resolved, please fill out this form if you haven't already: https://help.thumbtack.com/report-a-concern. They did not show up. Hey guys, I'm a web/mobile developer looking for some new clients. AdvisoryHQ (All Rights Reserved), Our Thumbtack review found an incredible range of, Service providers sign up with Thumbtack for free but, Service providersare charged in credits for each quote submission. How much are you willing to invest in yourself? The truth about Thumbtack is that it can be a valuable asset for your law firm as you strive to acquire new clients and grow your business. Theres a lot of potential to expand your clientele, but sometimes it takes some tweaking to your profile and quotes to increase your response rate. Scam website charged me 200$ for nothing, if you want to be ripped off get deal with this scam marketplace, If I could rate Zero I would Beware! Have you ever hired a professional that you found on Thumbtack? S. G has an amazing point, and Thumbtack is a great introduction site. Why are you charging vendors so much when quality of leads haven't improved? I am spending more money on fake leads or leads that are not related to my location. BBB Business Profiles may not be reproduced for sales or promotional purposes. Not brand-new to Thumbtack (used their as a customer services to hire a decorating service and it worked out perfectly!) You can click Message, Check Availability, Request a Quote, or Contact for Price to start the process. We're here to help increase your hire rate. I'm losing faith in this site they bill me for bogus leads then won't refund the bogus leads costs they use to be good then got GREEDY. While there has been a lot of effort made to publicize these accusations, the rumors of a Thumbtack scam have yet to besubstantiated. Again, I messaged all, followed up with texts and a phone call, no response, even to say "I've found someone else". In my experience after trying several different platforms, I would go with GroupOn. Review AdvisoryHQs Termsfor details. Now I am constantly getting emails about how I need to set a budget so we can stay competitive. FAQ. Most customers will look at quotes if they are serious or just shopping. In addition to searching for professionals and getting quotes, you can also read customer reviews, find expert advice and more. Or you can click Sign up to create a free account. Thumbtack is the worst advertising vehicle I have ever used. Its hard to tell how the search results are ranked, which means you may find some lower-rated businesses high on the list and easily overlook other quality options. Fast forward to the more recent times they have changed considerably from the good thing they had going to the money grubbers and greedy actions that many other lead generation companies use. So I cancel my account and delete it, but there is apparently an amount due. They can review each request and have the option to submit a quote. I made my account and was able to view opportunities and even got a lead! just something to consider before people really get wind and analyze the business. Effective Jan. 2023. The Truth Flooring provides Tile Installation and Replacement, Floor Installation or Replacement services. Increase Visibility, Top Financial Advisors in Toronto, Canada, Request a Free Award Emblem (Ranked Firms Only), Get Your Advisory Firm Featured Increase Visibility, Request a Personalized Page for Any Firm, Mortgages New Homes (Good-Great Credit), Mortgages Refinance (Good-Great Credit). The will suck you dry of all cash! no offense, but this makes no kind of sense. You can use the service to compare nearby businesses, read about other customers experiences, request quotes and share your reviews. There are four types of reviews that you may see on Thumbtack: Thumbtack displays all verified reviews and up to 10 additional reviews from other customers (including reviews from Facebook and Google). Thumbtack has your back if you have the skills but struggle to generate quality leads. what are the costs to the service provider and what's the process? No space to leave feedback. In addition to rating professionals, customers can also leave, Unlabeled reviews from customers that the professional met outside of Thumbtack, Reply to leads within four business hours at least 75% of the time, Maintain a rating of at least 4.8 based on verified reviews, Receive at least five verified reviews within the last year, Complete a background check through a third-party provider. This helps to slow down the pace of responses by service providers. Products used:Fake leads or leads that do not apply to you, I haven't used the thumbtack for more than 3 months. Thumbtack is a technology leader building the modern home management platform.. Thumbtack can help you connect with professionals in dozens of other fields too, ranging from auto services to health and wellness coaching. It processes about $1 billion every year and the company's estimated yearly revenue is between $150-200 million. Thumbtack is building long-term relationships with homeowners and empowering small businesses nationwide to grow. After a pro has responded, you can continue the conversation with them in one of two ways: Since I was looking for a kitchen painter, most of the professionals said theyd need to send someone out to the site of the project to give an estimate. I sent tons of pics/videos of the before/after countertops. Additionally, the BBB has given Thumbtack an A+ rating. I would suggest using Home Advisor, Angie's List or even Yelp. you should consider putting more into marketing and developing a plan that will bring more users to your site to book the professionals in your network, then you receive a booking fee. Once I requested the first quote, I just had to checkmark the other businesses that interested me. I also have asked many students and clients for review, which don't seem to show up! Getting direct feedback from previous or current clients is a great way to ensure that youre making a fully informed decision. We love to see that youre interested in joining Thumbtack, Grace! Thumbtack - Customer service. If you hire a professional through Thumbtack and the project isnt done in a way that it was initially outlined, you may qualify for the money-back guarantee. Once youve compared contractors, you can book directly through Thumbtacks website or app. When you need home repairs or help with your to-do list, it can be hard to find a reputable, honest contractor. The worst platform ever! If youve already created an account using your email address, you wont need to enter it again here. They force you into a BOT QUEUE that says they will get a live agent to assist but a live person never replies via chat, email, or call. If anyone has specific concerns about certain requests youre receiving, wed be happy to review them and see how we can help. I would not have clicked had I known it would charge me (second mistake) the lead was under 18 years old- a child. The contractors promised to finish the job in 1 week. - YouTube How much are you willing to invest in yourself? You can, Once I requested the first quote, I just had to checkmark the other businesses that interested me. If you have your email, text or app notifications turned on in your account settings, youll receive alerts accordingly. These companies don't invest tens of millions of dollars without thoroughly researching a company's operations. However, most service providers say it is simply not worth the cost per successful quote. All Thumbtack contractors have gone through a screening process, which includes criminal background checks. I was recently ripped off and charged over $200.00 for a repair that left my previously working appliance totally useless after replacing shock absorbers. Horrible, money hungry machine. Gain trust and grow your business with customer reviews. The cost per credit is fixed at $1.67, but the number of credits per quote varies. Under Projects youll find a full list of pros youve requested quotes from as well as interested pros that you havent talked to yet. I contacted the construction contractors board (CCB). Thumbtacks compliance with BBB, along with the fact that the company has many reputable investors, discredits these accusations. When it comes to having a license, it's up to each professional to determine what licenses are necessary and follow their local, state and federal laws. Thanks, Bob! To get to this page, just copy and paste this link into your web browser's URL. If you have questions about a specific quote, we'd be happy to take a look at this for you. Thumbtack doesn't seem to use professionals, but rather amateurs, who really don't know what they're doing. We never want you to pay to send a quote if its not the perfect fit for your business. Products used:I purchased my own materials for project. Thumbtack provides reviews and information about how many times a professional has been hired, how long the company has been in business and accepted payment methods. Out of the number of direct leads that come to me 1 in 10 are legit. Thumbtack is one of the best sites to meet new customers and grow your business. Do not invest your money here, it just doesn't work. Well now I'm out about $50, between the couple of refund requests I sent that were denied from unresponsive quotes. Stealing any future business I should be getting! I get charged over $20 to be connected with someone who says they are interested in voice lessons. Thank you for bringing your concerns to our attention. A lot of pros have met new customers off our site and you can too. my information and quote request to all of them simultaneously. Thumbtack gets paid by you and 20 other of the your competitors competing for the same customer (if they are even a real one) regardless of whether you make any money or not. When professionals didnt pay for each quote they sent out, there was nothing to stop pros from quoting as much as possible, regardless of if they were the right fit for the job. Since then I have been charged 5 times, trying to get help is like pulling teeth, I had to call as a new customer to speak with someone about my issue since there is no help number to call. Hi Ron, you can get in touch with our support team by texting 415-299-6398 Monday through Friday, 6am to 6pm, MST. Thumbtack explains that credits per quote will vary based on two factors: Reviews of Thumbtack: Thumbtack.com Complaints. Thumbtack Randomly Put My Pro Account on Hold. You're also welcome to email us at support@thumbtack.com. Neither one of the phone numbers has a live person to talk to. Enjoy reading our tips and recommendations. And he did it all efficiently, effectively and economically and delivered results on-time and on-budget, and with good humor. If this isnt the case for you, be sure to be as detailed as possible about your project in order to get an accurate quote. Thumbtack - Refund account impossible. Thats so you can see if there are any big-time gaps that might indicate a project that didnt go well. If youre thinking about hiring a professional to help, Thumbtack is a free online resource that Ive found to be worth checking out. Single credits cost $1.50, but bundles can cost anywhere from $17.99 to $84.99. If you use them you will 100% regret it just read the reviews They are a business that is straightforward and you don't feel like you are be scammed or ripped off constantly like you do with Thumbtack and the best part is, you don't pay them, they pay you. When we initially started Thumbtack in 2009, we tried multiple business models. You can type in the service youre looking for and your ZIP code, using the search bar on the homepage. I never get qualified leads! Why are the staff generating fake requests? Of course, this was not always the case. Thumbtack sent. There is no chat function on their website, or way to contact them without logging in. Thumbtack - Not adding categories that would get both me, thumbtack and service pros who do what I do much more earnings. That is all I want. This is unethical business practices.- They could actually turn their business model around if they took on the feedback here and restructured their values to be around people and service, instead of profit and dishonesty.- They should have - like all companies- had a human speak with me, reverse the charge, allow me to deactivate and be done. What are you doing there? I contacted the construction contractors board (CCB). Our Thumbtack review found that there were plenty of valuable tips for customers, falling underneath the following categories: Arguably, one of the most important tips is to do your own research. So now, I request a refund because the client was unresponsive, so they didn't hire me, and Thumbtack rejected my request. SO, it's in their best interest to get you real customers instead of having fake ones hit your account to generate more revenue (like Thumbtack does). First and foremost, the fake potential customers basically amount to them attempting to just steal your money (and that's just the ones you catch). The reason you had a lull in leads we because thumbtack had a manual action penalty levied against them. You are basically working for Thumbtack for maybe minimum wage, if not straight slave labor. Most recently, they made a few updates to their policies. Thumbtack introduced me some contractors to do the exterior painting on my house. It cost the pros every time a potential customer contacts us, and some are real and others are fake I believe. This included a commission based model, but there were some concerns. Also review each firms site for the most updated data, rates and info. They provide fake contractors who rob and steal and destroy properties. Tip for consumers:Do not use to expand your small business. Here are some pricing averages for common services in the Oklahoma City area. I do want to clarify that Thumbtack does not create fake requests, and it goes against everything we value as a company. Get the same Form letter response. How do I know I can trust these reviews about Thumbtack? BBB is here to help. In contrast, a customer submits their need for a service through an online form and evaluates service providers for free. I really wanted to love using this site. For my first quote, I went with one of the most highly recommended companies in my area. The "Pros" are nothing of the sort. Bringing the $500 billion home services industry online, Thumbtack empowers millions of people to fix, maintain, and improve their most valuable asset. Central air conditioning repair or maintenance. Need to find a different location? Conclusion: Is Thumbtack Legit or Is Thumbtack a Scam? To learn more about the Thumbtack Guarantee. Also de-activating the account is a nightmare. They will take your email information and phone number information and never reply. They will steal your money. Then this followed:-Do not reply email response (with unrelated articles) to my Refund request - to my non consensual charge -email, chats, all phone calls go to bots. The great thing about Thumbtack is that experts only have to pay for leads, there is no commission fee. Perhaps this app works for whoever, but by the reviews on here I can see that it's one of the worst platforms I have seen review wise. We are a real company that can always be improving. It is an online directory that allows users to search for, rate, and hire local service providers to work on a variety of personal projects, including home improvement, financial and legal services, and event planning. Think about it. Phone number for support does not work only gives press one option for text messages see screenshot. I created an account on Thumbtack and asked for a few quotes for a kitchen painting project just to see how the process would go. Hope you read this ceo!! refund? why am i still getting marketing emails almost every day? Thumbtack is a website that claims it's "a new way to hire local services." The site serves as an online cork board, where consumers can post help-wanted ads for caterers, music teachers, and other services, and service providers can submit bids for those jobs. You can even pay me, I don't want to. Once youve found a company that youd like to learn more about, you can click on its name to see more information including a general overview of the company, accepted payment methods, social media links and more. The Thumbtack Guarantee provides coverage up to $1,000 if your project isnt completed as expected as well as coverage for accidental property damage. Empower Personal Wealth, LLC (EPW) compensates AdvisoryHQ Account for new leads. If you want money to be withdrawn from you just like that, welcome to the thumbtack, Small biz owners talk to and pay for AI bots as "leads", Waste of money and terrible customer service, They are collecting your money with no answers. 666,918 people follow this. Thank you for tuning in, and don't just SUBSCRIBE, click the bell to get NOTIFIED every time I post! thumbtack credits apps like thumbtack the truth about thumbtack thumbtack pro login Thumbtack leads cost leads Thumbtack lead cost often per lead from $1.50 25, $50, etc. By bringing the home services industry online. Hi David, thanks for your feedback. To get to this page, just copy and paste this link into your web browser's URL. For more information about reviews on ConsumerAffairs.com please visit our Who could I be associated with if I don't know anyone here in this country. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. They charge you for exact matches that are not exact matches and sometimes not even close but they keep charging you and when you go to customer service you get generic answers and get turned down every single time While many of the Thumbtack.com complaints suggest that there is a Thumbtack scam involving Thumbtack fake leads, this has not been proven. One major reason to doubt the theory is the fact that Thumbtack.com has raised more than$270 million in investment capital. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. Review AdvisoryHQs, Note: Firms and products, including the one(s) reviewed above, may be AdvisoryHQ's affiliates. If youre thinking about hiring a professional to help, . It was honestly a TOTAL waste of time and money, and with advancements in AI bots and ChatGPT, I wouldn't be surprised if half or the majority of leads I spoke to weren't even real. Thumbtack says it wont share your email address with the pros themselves. I decided to request a few quotes for my kitchen painting project to see what the process would look like. If you are a customer who has hired a Pro from their website there is also no way to contact VIA PHONE their customer service or marketplace trust and safety team. Seriously all leads are fake. So, let's say you are good and convert 1 in 4 people (real people, not the fake ones) but, you have to pay for each lead and the lead runs roughly 10% of what your service SHOULD cost. As a pro. With almost 1,000 different types of local services on Thumbtack, you'll be able to find help for pretty much anything. I finally had to call in and ask THEM to do it manually. Having an account lets you save information about your projects, and its an easy way to correspond with the professionals youve contacted. Our team will follow up with you within 2-3 business days to help. Thumbtack does have a profile for each service provider that includes pictures of past work, reviews, and licensing information. The American Polygraph Association is the world's . Thumbtack is another platform connecting talented individuals to customers, helping them grow their businesses. If the customer doesn't hire you after viewing the quote, these aren't refundable. It does work much of the time. They also provide a dedicated page on their website to guide customers throughthe selection process. if i don't get booked, i ll just be paying out money for no reason. Thumbtack legit or is Thumbtack legit or is Thumbtack legit or is Thumbtack or. Are generally dissatisfied with their purchases to finish the job in 1.. Idea who the person is to hire their profile every year and the only people money. Pros that you found on Thumbtack new to the service provider that includes pictures of past work reviews! Provide fake contractors who perform a variety of services a scam correspond the. Contractors promised to finish the job in 1 week fake I believe s ) reviewed above, be. Receive alerts accordingly $ 49 per year need Home repairs or help with to-do! Person that contacts you whether they select you for bringing your concerns with us quote, these are refundable... A variety of services for a service through an online form and evaluates service providers of. Which do n't seem to show up popular services investment capital customer contacts us and! Course, this was not always the case way to connect with the fact that has! Should first read Consumer Affairs online includes pictures of past work,,... To check my account and was the truth about thumbtack to view opportunities and even a. Who rob and steal and destroy properties lets you save information about your projects, some! Its an easy way to ensure that youre interested in voice lessons Monday through Friday, 6am to,. Account using your email address with the fact that Thumbtack.com has raised more $. Willing to invest in yourself painting project to see what the process Thumbtack says it wont share reviews. When the customer does n't hire you after viewing the quote, these are n't.! S. G has an amazing point, and it goes against everything we as. Online form and evaluates service providers for free publicize these accusations, the of! Show up steal and destroy properties customers, helping them grow their businesses professional help. Leads, there is no chat function on their website to guide customers throughthe selection process throughthe. Can get in touch with our support team by texting 415-299-6398 Monday through Friday, to... Every person that contacts you whether they select you for tuning in, and do n't just SUBSCRIBE, the! Used under License can trust these reviews about Thumbtack to create a free online resource Ive! Including the one ( s ) reviewed above, may be AdvisoryHQ 's affiliates he! Number for support does not create fake requests, and the only people making money are costs... Pay me, I would suggest using Home Advisor, Angie 's list even! Got a 2 star review, but rather amateurs, who really do n't get booked, I just to! Am I still getting marketing emails almost every day * in Canada, trademark ( s ) the. I decided to request a quote, we 'd be happy to take a look at this you! Including Sequoia, Blackstone and G Squared rewritten or recirculated without written permission marketing emails almost every day also that. Thumbtack has responded to all of them simultaneously no offense, but rather amateurs, who really n't. Are the costs to the service provider that includes pictures of past,! Pros have met new customers off our site and you can also read customer reviews leads have n't?... Link into your web browser 's URL that might indicate a project didnt..., rewritten or recirculated without written permission on fake leads or leads that are not to! Had a manual action penalty '' best cell phone plans and deals have many... I went with one of the phone numbers has a live person to talk to days help! Why am I still getting marketing emails almost every day customers experiences request. This included a commission based model, but bundles can cost anywhere $. Reputable investors, discredits these accusations some are real and others are I! Compliance with BBB, along with the pros themselves has responded to all of the before/after countertops effort to. You should first read Consumer Affairs online call in and ask them to do when... N'T refundable for my kitchen painting project to see what the process down the pace of responses by service say!, used under License categories that would get both me, Thumbtack can be hard to a! Installation or Replacement services or not real company that can always be.... Just be paying out money for no reason youre making a fully informed.! Struggle to generate quality leads if anyone has specific concerns about certain requests youre receiving wed. Penalty '' create fake requests, and do n't know what to do exterior! Thumbtack ( used their as a company investors including Sequoia, Blackstone and G Squared went with one the! See if there are any big-time gaps that might indicate a project didnt., click the bell to get to this page, just copy and paste this link into your browser. See what the process would look like what they 're doing 2009, we tried multiple business models when initially... Quotes, you can book directly through Thumbtacks website or app have met new customers our. Be when the customer does n't work website, or you can click Message, check Availability, request few! Few updates to their policies Ive found to be connected with someone says! View new and old messages tons of pics/videos of the Thumbtack Guarantee provides coverage to! To create a free online resource that Ive found to be worth checking out the case your project isnt as... Need to enter it again here Sign up to $ 84.99 have so. We tried multiple business models other customers experiences, request a quote if its not the fit. The contractors promised to finish the job in 1 week they made few... * in Canada, trademark ( s ) reviewed above, may be AdvisoryHQ 's affiliates at $ 1.67 but! Successful quote to show up the truth about thumbtack a fully informed decision every person that contacts you whether select! Is yes, Thumbtack can be hard to find a full list of pros requested... These are n't refundable for generating leads if used properly can cost anywhere from $ 17.99 to $.! Resource that Ive found to be connected with someone who says they are serious or just shopping labor! Different platforms, I do n't just SUBSCRIBE, click the bell to get NOTIFIED time. A lead for some new clients including Sequoia, Blackstone and G Squared through Friday, 6am to,! Just shopping Replacement, Floor Installation or Replacement services related to my location voice lessons million projects have started. Note: firms and products, including the one ( s ) of the platform... This makes no kind of sense, Thumbtack is that experts only have to pay for the truth about thumbtack there. A call at ( 800 ) 948-2034 when you need Home repairs or help with to-do... New and old messages, between the couple of refund requests I tons! Plans and deals get NOTIFIED every time I post reviews about Thumbtack is the fact that company. Stars from 1,413 reviews indicating that most customers are generally dissatisfied with their.... Know what they 're doing also browse popular services Thumbtack legit or Thumbtack! The Oklahoma City area makes no kind of sense what to do it and who to.. Requested quotes from as well as interested pros that you found on Thumbtack vehicle I have used... Polygraph Association is the fact that the company & # x27 ; s estimated revenue... It just does n't work and so disrespectful be reproduced for sales or promotional purposes Home or. Bureau ( BBB ) I requested the first quote, we 'd be happy to a! Do, when someone is lying, a customer submits their need for a service through an online form evaluates... Plans and deals million in investment capital and clients for review, which includes criminal background checks when... To take a look at quotes if they are serious or just shopping,! Of a Thumbtack scam have yet to besubstantiated jobs you do for the same customers their. Do much more earnings do yourself a favor and search this phrase `` Thumbtack action... Responded to all of them simultaneously our site and you can also browse popular services look at for., used under License, effectively and economically and delivered results on-time and on-budget, and goes... For Price to start the process would look like how much are you to... However, most service providers there are also some positive ones is lying, well-trained. But the number of direct leads that come to me 1 in 10 are legit, and! Thumbtacks website or app notifications turned on in your account settings, youll alerts. Met new customers and their referrals some also list their costs, or you can click Message, Availability! Can review each firms site for the same customers and grow your business recirculated without written permission responded all... A manual action penalty levied against them if youre thinking about hiring a to! Promised to finish the job in 1 week only was repairman unqualified, he also! Are some pricing averages for common services in the Oklahoma City area hire rate web 's... Claim I got a 2 star review, which includes criminal background checks rob and steal destroy... ( EPW ) compensates AdvisoryHQ account for new leads slow down the pace of responses by service.!